Operations Coordinator

Job Title: Operations Coordinator

Reports to: Fleet Services Manager

Department/Team: Fleet Operations

Job Purpose

Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.

As a member of the Fleet Services team, you will be working closely with our Operations Coordinators as well as the Customer Experience team to provide our customers & our partners with superior customer service.

Job Responsibilities : Logistics

Storage & Transport

Maintain day-to-day relationship with transportation partners

Schedule storage & transportation requests with applicable vendors to satisfy customer & Motorlease needs

Coordinate state inspection or vehicle needs when necessary

Regular communication with drivers & fleet contacts

Vehicle Insurance

Insurance onboarding process for new clients

Maintain relationships with non-Motorlease insurance providers

Insurance renewal process for client COI's

Distribute applicable state-specific insurance cards & oversee the website landing pages used to supply customers & drivers with Motorlease insurance cards at time of renewal

Insurance Subrogation

Identify & validate damage claims for subrogation

Negotiate with insurance companies to recover damages

Identify & develop cost saving methods & opportunities

Maintenance PO's

Assist the Services team with overflow support for maintenance PO calls

Maintenance PO calls assist customers with maintenance repairs needed on their vehicles by acting as a liaison between customers & repair shops, approving vehicle repairs across the country

Team

Work collaboratively with all cross-functional groups, including management, customer experience, business development & accounting

Provide overflow support for other team members to ensure that client needs are met

Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings

Various projects & assignments

What You'll Bring

Bachelor's degree preferred

Strong communication skills, exceptional time management, effective planning & organizational skills

Management of multiple tasks while maintaining a high quality of work

Ability to demonstrate ownership & responsibility

Ability to effectively interact at all levels of the organization as well as with external customers & vendors

Thrive working individually in a fast-paced environment in addition to working within a team

Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

What Motorlease Offers

Salary: $45,000-$48,000

Benefits: Health Benefits, Paid Time Off, Retirement plans, Performance bonus & more

On-site, full time

We provide a highly competitive and comprehensive compensation and benefits program including medical insurance, generous paid leave program, 401(k) and much more!

Motorlease is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Motorlease participates in E-Verify

E-Verify Right to Work Poster (justice.gov)