Service Advisor

My client are now seeking talented Service Advisor to join our successful Aftersales team in Hedge End. The main objective of the role is to maximise service profitability through the use of professional sales techniques.

Key Objectives of the role:

Maximise customer awareness of all available retailer services

Ensure highest level of customer care and satisfaction at all times

Maintain excellent standards of departmental administrationHelp retailer to achieve industry-leading standards of process efficiency

Engage fully with the latest digital tools to achieve a fully blended experience

To ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly

To follow Volkswagen’s “Service core process” at all times

Essential Skills/Experience:

Experience of working in a similar Aftersales/Service role

Excellent customer satisfaction skills

Confident communication skills

Compliance (experience of working within a regulatory/process orientated environment)

Organisation skills and being able to manage customer appointments.

Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity.

Full UK driving license required

What can we offer you?

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers

Fantastic team environment

Competitive rates of pay

Uncapped earning potentials

Career development and progression opportunities

Family run business where you will be a valued employee

Salary and Hours

Salary £ 27,000 (£34,620k OTE)

Monday to Friday 8am to 6pm and either 1 in 3 or 1 in 4 Saturdays

Contact

Gary at Jago Consultants