Management - Credit and Collection
Resume:
HIREN THAKKAR
Peachtree City, GA 30269
678-***-**** (H)
678-***-**** (C)
*************@*******.***
MANAGEMENT ~ CREDIT & COLLECTIONS
Self-motivated, thorough, and results-driven professional with 19+ years of success in Operations Management and Customer Service within Credit and Collections on a global scale
Proactive people person and persuasive leader who maintains positive business relationships with subordinates, staff at all levels, and customers to meet corporate objectives and timelines. Well-versed in all Credit and Collections functions, practices, and procedures, as well as regulatory statues and consumer rights. Attentive listener, confident communicator, and expert negotiator who works well with people from diverse backgrounds and cultures. Thrive in a fast-paced, deadline-driven work environment.
ADDITIONAL KEYS TO SUCCESS INCLUDE:
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> Practiced in staff training and motivating, multi-task oriented, and diligent with follow-up to meet all business objectives.
> Lead by example, solutions-oriented, and comfortable interacting with internal/external customers while applying solid persuasive and negotiating skills to resolve problems.
> Adept in conducting research and analysis, maintaining extensive databases, and generating reports.
> Computer proficient in most Microsoft Programs, industry software such as GETPAID and SAP, and Internet savvy.
> Professional designation of Credit Business Associate (CBA) from National Association of Credit Management (NACM) and Certified International Credit Professional (CICP) from Finance Credit and International Business (FCIB).
> High degree of professionalism with an established reputation for quality, satisfaction, and results.
CORE COMPETENCIES
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* Program & Project Management
* Planning & Scheduling
* Review & Analysis
* Risk Management
* Investigations
* Process Improvement
* Operational Streamlining
* Communications & Presentations
* Negotiations
* Counseling & Advising
* Team Building & Leading
* Staff Training & Development
* Customer Service
* Client Relationship Management
* Follow-Up & Problem Solving
PROFESSIONAL EXPERIENCE
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COOPER INDUSTRIES, PEACHTREE CITY, GA (7/1999 – PRESENT)
SENIOR COLLECTION SPECIALIST
Manage and control monthly receivable portfolio of over $15M through effective account management. Analyze and assess financial statements, verify and complete trade references, and review credit reports. Make recommendations for corporate credit approvals. Work closely with sales team to help develop complete customer profiles and preserve customer relationships. Establish and review customer credit limits within assigned limit of joint authority of up to $250K. Ensure customers’ credit files are appropriately maintained via frequent checks on accounts for most up-to-date and accurate information. Respond to and address any delinquent accounts, investigate payment histories, and make alternative arrangements with customers to bring accounts current. Work closely with International Customer Service department and review correctness of export documentations to meet country regulations and terms of Letter of Credit. Compile and organize a large volume of material for collections against Letter of Credit and Documents. Communicate with customers on deductions or other account disputes for successful conclusion.
KEY ACHIEVEMENTS:
* Streamlined process of handling documentations for direct imports from ASIA that resulted in administrative man-hour savings.
* Successfully negotiated more favorable bank fees on import and export documentations processed by financial institution.
* Reduced and maintained past due balance from 15% to fewer than 5% on portfolio of US $15M.
RAJ GROUP OF COMPANIES, DUBAI – UAE (8/1993 – 3/1999)
OPERATIONS MANAGER
Managed staff and operations of the business office. Oversaw all functions and routines for accounts receivable/payable, journal entries, and inventory control for multiple locations. Performed bank account reconciliation, opened Letters of Credit, applied bill discounts, and secured clean import loan. Prepared and generated daily report of bank position and cash flow forecast for management. Negotiated with indenting agents, monitored purchases, and arranged custom clearance and re-exports.
KEY ACHIEVEMENTS:
* Set-up and implemented new account software system that streamlined business in multiple currencies for several warehouse locations and ensured compliance with audit specifications.
* Reduced manual accounting workload, prevented inventory loss and theft, and acquired favorable exchange rates for the company.
EARLY CAREER as Credit Analyst, Motorola and Accounting Assistant, Computron Display Systems.
EDUCATION AND TRAINING
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MASTER OF BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX
BACHELORS OF COMMERCE, MAJOR IN ACCOUNTANCY AND FINANCIAL MANAGEMENT
UNIVERSITY OF BOMBAY, INDIA
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