Manager Office

Christine S. Munoz ** Ferry Street • Lawrence MA *1841 • 978-***-**** • ****************@*****.***

Objective: Administrative professional with 10+ years of office and management experience eager to secure an office management or administrative position. Organized efficient Proficiencies include Microsoft office applications SAP and WOMPA.

Experience: Johnson s Veterinary Hospital Lawrence MA Front Desk Manager 2008 - 2010 Manage night and weekend staff to assure that all projects were completed efficiently. Manage a team of 3 people Supervise and support of new hires Prepare monthly schedule of all office personnel; Initiate all front office meetings Plan client meetings Prepare spreadsheets Reports and presentations Administer quarterly and yearly reviews of night staff Open and close of practice and general office duties. Results: • Was presented with outstanding reviews. • Earned High-quality work rating. • Identified and corrected billing entry errors which resulted in the recovery of over 2 000 dollars.

Andover Animal Hospital Andover MA Front Office Manager 2001-2008 Management and support of all office personnel Receptionist Practice manager assistant Conference booking Book hotel and flight accommodations Manage staff s training on new products and procedures. Handle all client complaints Train new hires Prepare front office schedule. Results: • Demonstrated the ability to learn and teach new skills. • Ability to learn new computer systems. • Exhibited the ability to learn and manage and ultimately became front office manager.

Strengths: Strong leadership Excellent communication skills Competent Strong team player Attention to detail Dutiful respect for compliance in all regulated environment Supervisory skills including hiring termination scheduling and training. Education: Lawrence High School - Lawrence MA (Graduate) Northern Essex Community College Haverhill MA (Journalism)