Customer Service Administrative Assistant

Christine E. Shea

Blog: www.thehradventure.wordpress.com

*** ********* **. *******, ** 60002

Phone: 847-***-**** E-Mail: *********.*.****@*****.***

Professional Summary

Seeking a position in Human Resources that fully utilizes my extensive international experience, developed cross-cultural communication skills, and exceptional ability to succeed in unfamiliar and rapidly changing environments. My professional history includes handling conflict resolution as a liaison between employees and upper management, training and development, supporting new hires’ transition into a new working culture and country, and implementing engagement and incentive systems to increase productivity and performance.

Qualification Highlights

International perspective and global mindset strengthened by study in Europe and experience working in Asia in various roles for over 3 years; experience as team leader and the sole foreign representative on a staff of 45

Effective verbal and written communication and interpersonal skills, strengthened by experience communicating in Korean and with non-native English speakers in a professional setting and in German and Spanish for research work during university

Connected and collaborated with a diverse group of people, interpreted multiple perspectives to ensure timely and effective conflict resolution, and conducted training workshops to enforce productivity and sensitivity to customs and cultural differences

Strong presence in social media and local HR networking communities; experience working with Mac OS, Windows, and various blogging platforms, advanced skills in Microsoft Word, PowerPoint, and Excel

Experience

GEPIK (Yongin, South Korea), Department Coordinator March 2010-February 2012

Managed Language Department in a Korean public school, coaching and mentoring over 500 students to promote and strengthen department goals and greater cultural understanding and acceptance.

Utilized analytic approaches and gamification methods to design and execute incentive systems to increase productivity and performance, resulting in successful completion of curriculum 2-3 weeks before deadline.

Organized and implemented special projects on limited budget: summer/winter programs, bi-weekly English broadcasting, cultural workshops, and English competitions to enforce engagement and cultivate interest in international language.

Woongjin Thinkbig (Yongin, South Korea), Program Coordinator October 2008-January 2010

Established and managed after school programs in Korean public schools, responsibilities included conducting lessons, evaluating and ordering over 500 textbooks per year, developing curriculum in accordance with term goals, and maintaining limited budget for activities and materials.

Supervised a team of 5-7 foreign teachers; encouraged collaboration and networking between members, conducted monthly training workshops and weekly performance evaluation, handled conflict resolution, and supported new hires’ adjustment to Korean working culture and society.

Contributed to 10-15% increase in enrollment each term by developing and executing marketing techniques and special events, including open classes and promotional gifts for prospective students and customers.

TIS Bookstore, Sales Associate/Customer Service January 2007-September 2008

Handled retail duties including over 100 cash transactions per day, customer relations, merchandising, inventory control, and aided in selection and training of new associates in fast paced and demanding environment.

Earned coveted full-time summer position by going above and beyond expectations to ensure customer satisfaction and increase sales by demonstrating knowledge of company brand, rewards point system, products, and promotions.

Northern Illinois Cat Clinic, Administrative Assistant/Greeter July 2005-August 2006

Performed office managerial duties including maintaining over 1,000 employee and client files and managing daily schedule for technician and doctor appointments using AVIMark software.

Designed and revised informational handouts and packets to mail out to current and prospective clients.

Provided consistent, high-quality customer service by attending to the needs of up to 30 clients per day, ensuring customer satisfaction, handling and resolving clients’ questions and concerns.

Education

BA in International Studies: U.S. Immigration and Citizenship, German (Minor) Graduated: May 2008

University of Illinois Urbana-Champaign, Graduated with Honors, GPA: 3.51/4.0

HR-Related Coursework: Public Speaking, Logic and Reasoning, Intro to Collaborative Learning, Psychology of Personality, Biology of Human Behavior, Intro to Ethics, Racial Minority Studies, Statistics, World Religions, Sociocultural Anthropology, Contemporary Economical Social Culture, Constructing Race in America

Interviewed students and administrators, maintained confidential information and sensitive material for special research assignment “Undocumentation and Its Effects on UIUC Students”

University Coursework Abroad: Vienna, Austria (February-June 2006) and Padua, Italy (May-June 2007)

Volunteer Experience

Tutored Korean students of all ages one-on-one, creating learning modifications to suit individual needs and goals.

Mentored international students adapting and adjusting to new educational environment, language and cultural barriers.

Contributed to improved living environment by determining appropriate sanctions for students found to be responsible for violating university policies while adhering to strict confidentiality agreement.

Active in community outreach programs, including working with low-income families, AIDS charities, and support for prisoners preparing for release.

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