Management Information Technology
Resume:
Michael E. Matthews
**** ******* ******, *** *********, CA 94131
*********@*****.***
Qualifications Profile
Results-driven, client-minded information technology and services professional with 20 years experience in programming and analysis, strategic planning, project management, support and maintenance operations, and evaluation and mitigation of a broad range of computing services for the benefit of diverse constituencies within both academic and enterprise environments.
Adept at strategic planning, contract negotiations, conflict resolution, team building and motivating, utilizing both cutting edge and proven collaboration tools and techniques to foster relationships between service providers and consumers.
Seeking leadership opportunities in information technology that will allow me to further my commitments to continue promoting and developing new, client-centered technologies that enfranchise novice and expert stake-holders alike while networking across departmental and institutional boundaries to ensure their smooth, productive integration with existing ones.
Skills Summary
Vendor negotiations, contracts, and SLA compliance, service desk process design and management, incident escalation, resolution and follow-through, metrics-based analysis, risk management, product evangelization, training and adaption. Enterprise software selection, configuration, customization, and rollout, cross-functional team leadership.
Microsoft Back Office, AD, SQL, IIS, Enterprise SharePoint, SBS, Google Apps, Amazon EC2, Rackspace, Hosted Exchange DNS, WINS, DHCP, RedHat, LAMP, Patch Management, backup, archival, AV/Spam, high availability, business resumption planning, Juniper SSL VPN, monitoring, remote access, data stewardship and security.
Windows 7, Mac OSX, Ubuntu, Red Hat, Remote desktop, CITRIX, VMWare, VirturalBox middleware, Office, SharePoint, Outlook integration, PeopleSoft (GL and HR) Scheduling and Event Management (Dean Evans), Raisers Edge, CADS, ACT, Salesforce, social media.
Professional Experience
LanXpert, Director - Support Services,
San Francisco, CA, 11/2010 - 3/2011
Directed team of highly skilled Systems engineers to provide remote and on-site IT services to broad range of corporate clients in retail, law, medical, and bio tech industries.
Oversaw support including SBS upgrades, Google apps migration, corporate relocations, ergonomic evaluations, trainings and workshops of over 1000 desktop and laptop computers and 200 servers at over 20 locations.
Operated and refined remote monitoring tools and processes. Specific applications included Kaseya and Connect-Wise.
Created and implemented windows 7 desktop migration plans, including resource scheduling, active communication, training, and follow-up. Created detailed, relevant, reports for both management and staff.
Analyzed and improved SharePoint deployments by working directly with site administrators and content owners to improve usage and adaptation.
Haas School of Business, UC Berkeley, Senior Projects Manager / Analyst
Berkeley, CA 02/2008 - 11/2010
Managed the development, implementation, delivery, and end-user experience of multiple IT technical systems from initiation through delivery. Designed, integrated, and administered a complex and ambitious School-wide event management and course scheduling application.
Directed the Windows 7 upgrade project, identifying best practices, common pitfalls and benefits. Created a windows 7 marketing and information brochure for the Haas community. Wrote scripts that automated the upgrade process while ensuring data integrity and security.
Deployed windows 7 server based remote applications, secure remote desktop applications, and virtual machines that allowed the development officers to have anytime, anywhere access to data and applications.
Designed and evangelized SharePoint sites and collections. Conducted group and one-on-one training sessions. Contributed to school- and campus-wide process innovation and improvement initiatives. Founding member of the campus SharePoint users Group. Active member of the Bay Area SharePoint users Group.
Coordinated the relocation of three Haas units to an off-campus office space downtown.
Coordinated and supported the adoption and integration of multiple enterprise applications (i.e., Windows 7, Office 2010, CADS, PeopleSoft, Oracle Collaboration Suite, Raisers Edge).
Evaluated and managed the reprovisioning of Haas’s IT support services and associated tools (i.e., helpdesk, remote assistance, knowledgebase, etc.) and trained diverse stakeholders in new technologies and computing practices (e.g., Exchange Calendaring, SharePoint, bSpace, and various mobile applications).
Assessed and retooled Haas’s donor/development systems and data reporting protocols to ensure smooth and accurate integration with broader campus-wide systems.
World Energy Labs, Director of Information Technology
Mountain View, CA 2007 - 2008
Designed and oversaw implementation and day-to-day management of IT infrastructure during expansion phase of this start-up electronics manufacturer.
Key accomplishments:
Selected and integrated Cloud-based Exchange, Salesforce, accounting, and ERP applications.
Designed and managed the development and deployment of a custom manufacturing application which integrated data from Salesforce, Parts&Vendors, manufacturing test data, QuickBooks, defect tracking and RMA.
Installed, configured and evangelized SharePoint, replacing shared folders with document libraries. Achieved 100% participation from all areas including administration, development, sales, and throughout the battery-testing lab.
Evaluated, purchased, configured, and administered network and voice infrastructure consisting of a bonded T1/Nortel VOIP telephony system, Juniper SSL VPN, switches, Routers, firewalls, and QOS monitoring.
Configured the Juniper VPN to remotely expose only the applications authorized. Created reports on remote access and usage.
Purchased, installed, and supported Windows 7 workstations, laptops, smartphones, printers, lab equipment, card-key access systems, and related software applications
Haas School of Business, UC Berkeley, Assistant Director of Computing Services
Berkeley, CA, 1999 - 2007
Directed the development, customization, and enhancement of a broad range of web-based applications to support the operations of the Haas School of Business.
Applications and systems developed: an online learning platform and data warehouse; student admissions and registration; document sharing and collaboration; academic planning and course management; human resources and career services; executive reporting; alumni relations, event registration and scheduling; and budget and financial (e-commerce, fundraising).
Directed Haas’s help desk and end-user support operations, ensuring that both maintained high service levels and delivered increasing stakeholder satisfaction during a time of budget cuts.
Oversaw department planning, created communication and collaboration plans, implemented budget process improvements, led staff meetings, and promoted tools such as SharePoint to collaborate, document, and manage business processes.
Managed and directed team of on-campus developers and analysts as well as outside contractors. Assisted in developing training plans, revising job descriptions, and conducting regular performance reviews.
Financial and Business Services, UC Berkeley, Analyst / Programmer II
Berkeley, CA 1997-1999
Supervised and staffed helpdesk operations, increasing network performance by evaluating usage, applying new technology, and standardizing end-to-end hardware. Implemented a plan and secured continued funding for continual replacement of desktop machines. Built and deployed self-service tools, reducing helpdesk support calls by 75 percent.
Installed multiple Windows NT servers. Employed login scripts, group policies, and domain architecture, migrated hundreds of users and eight departments from Novell Netware to Windows architecture with no interruption in service.
PeopleSoft Implementation Team, UC Berkeley, Analyst / Programmer
Berkeley, CA 1996-1997
Co-managed special projects such as environment requirement determination and appropriate upgrade implementation.
Assessed and resolved on a routine basis both hardware and software performance malfunctions, configured desktops and servers, performed disk space and file system management, and performed backup and recovery of lost or damaged data.
Installed and evaluated various versions of PeopleSoft Financials. Maintained project website and development environment.
Office of the Vice Chancellor, Business Services, Budget and Computing Specialist Berkeley, CA 1993 - 1996
Designed, maintained, distributed, and supported budget templates for 15 BAS departments. Formed a campus-wide software standard committee, involving IT heads of all major divisions, resulting in a communication standard for Word and Excel versions.
Coordinated data transfers with General Accounting for General Ledger and AFP data. Analyzed data and provided reports to management for specific projects. Purchased software and upgraded multi-platform software for three BAS departments.
Education
UC Berkeley, Berkeley, CA
BA, Rhetoric / Spanish 1993
UC Berkeley, Berkeley, CA
Leadership Development Program 2000
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