IT Manager

LD Holland

*** ********* **. 972-***-****

De Soto, TX 75115 ***********@*********.***

www.linkedin.com/ldholland

SUMMARY

Forward-thinking, results-driven IT Management professional with strong leadership, communication, and problem solving skills. Versatile, innovative and resourceful. Persistent, persuasive and consistently surpasses objectives.

TECHNICAL EXPERTISE

SAP R3, IBM UNIX AIX, JES2 JES3, MVS/XA, VTAM,VSAM, IDMS, IMS, ROSCOE,TSO,CICS, ISPF, SAR, OMEGAMON, Microsoft Office Suite, Microsoft Window 2003, Windows NT, AD, UC4, Jobtrac, CA 11, Remedy 7, Tivoli Enterprise Console and Storage Management, IBM Regatta, IBM SP2, RISC 6000, IBM S/38, AS400, IBM 3494 Tape Silo, Compaq, Hewlett Packard, OS390, Amdahl, Network printers, Xerox Laser printers, HP printers, Liebert HVAC, PDU, UPS and Cummins Generator.

PROFESSIONAL EXPERIENCE

CERTIFIED MASTER FITNESS TRAINER 2009 – PRESENT

LICENSED MASSAGE THERAPIST 2007 - PRESENT

CADBURY, PLANO, Texas 1994 – 2009

IT Manager, 2004 – 2009

Managed day-to-day computer operations activities in local and remote sites. Supervised computer operations staff of 12 personnel. Financial areas of responsibilities are Cost Center Manager, IT Infrastructure Purchase Orders, Goods Receipts and equipment requisitioned.

• Forecasted and managed annual IT budgets of 35 million dollars. Reduced IT expected spend by 5 % for 5 consecutive years.

• Developed and managed shutdown schedule for alternate Data Center. Saved the company 220K by completing task prior to projected deadline.

• Streamlined, documented and executed IT Infrastructure Purchasing Order process. Actions resulted in complete elimination of penalties and late fees.

• Researched and resolved other cost centers invoice conflicts. Prevented cost center owner from carrying a 720K negative balance into next year budget.

• Created and managed timelines for resolution teams to carry-out total facility power outages. Improved communication and shortened downtime by 25%.

Data Center / Facility Manager, 1999 - 2004

Managed and developed computer operations staff. Responsible for batch and ad-hoc jobs scheduling, monitored network devices and performed restarts. Managed Data Center environmental and held maintenance contracts for data center equipment.

• Recommended and gained approval to replace Data Center water cool air-conditioners which eliminated downtime during chilled water maintenance window.

• Recommended and gained approval to install diesel generator. Data Center Generator provides 24/7 uninterrupted power. Uptime for servers and application access has averaged in the upper 98% range for five consecutive years.

• Redesigned computer room layout to accommodate growth of equipment and loss of space to create a more efficient and productive work environment.

• Transformed computer operations coverage from 3 shifts to 1. Achieved annual payroll savings of 240k.

DR PEPPER SEVEN UP, INC., PLANO TX 1994 - 1999

Data Center Shift Supervisor, 1994 - 1999

Trained and developed operators, scheduled workflow, monitored nightly job batch cycle, monitored network devices and print and delivery. Implemented changes into production environment.

• Decommissioned and outsourced OS 390 Mainframe. Evaluated and selected vendor. Reduced operations headcount by 6 personnel. Three years later moved contract to competing vendor resulting in additional 60K savings annually for the next 5 years.

• Streamlined workflow of multiple platforms under one job scheduling tool. Coordinated meetings and testing for the evaluation of prospected tools. Instrumental in selecting UC4, which created a more efficient job scheduling system.

EDUCATION

Associates Degree of Applied Science in Computer Programming and Operations,

National Education Center, Dallas, TX

PROFESSIONAL DEVELOPMENT

ITIL Version 3 Foundation

AFFILIATION

AFCOM

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