Dental Admin
Resume:
Alexandra Alcantara
*.***********@*****.***
OBJECTIVE: To find a Dental office that’s Upcoming and willing to grow. I am currently hoping to find an assistant manager position. I speak both Spanish and English. I have 12yrs of front office customer services skills. And 6 yrs. of dental patient lesion skills I have experience in General Dentistry, Cosmetic Dentistry and Pediatric Dentistry. Dentrix dental software is the current dental system that I am best familiar with but I have used Soft dent. I am also willing to learn any dental software system available. I move at a fast pace and learn quickly.
CURRENT COMPANY:
Hill Pediatric Dentistry Silver Spring MD Start 07/2010 -Present
• Front Desk Schedule Representative
• Insurance Verifications
• Dental billing collections of all patient copays provided in office estimate of all treatment. Upfront collections of all copays for services rendered.
• Dental Billing in submission of all insurance claims, entering of payments from insurance EOBS, Update any incorrect dental claims submit narratives for proper payment of services.
• Presentations for dental caries treatment and oral surgery services.
• Build Educational programs and packets for patients thru PowerPoint presentation for office information and treatment.
• In-office case presentation and case acceptance for in office hospital treatment
• Hospital treatment for oral surgery setup. Surgery for children less than 12 years of age.
• Ageing, insurance, and patient billing. Weekly in office collection billing on past due accounts.
• In-office collections efforts: weekly statements, weekly calls for accounts over 90 days, collection’s efforts before another appointment is scheduled.
• Build Graphs of in office Production / Collections.
• Marketing office to office business cards, baskets, packets with office info and Health fair in different counties.
Yousefi Washington Clinic Washington DC Start Date: 08/09- 07/2010
• Patient treatment plan coordinator
• Estimate patient out of pocket from PPO and State Insurance.
• Estimate of out of pocket HMO insurance.
• Collections of insurance checks and patient co-pays.
• Enter Payment for insurance and provide a weekly office billing.
• Assist patient with financial help thru Care Credit an office financing
• Submission of claims and weekly Ageing report
• Write out referral form for patients in need of oral surgeon or specialist work.
• Enter patient current DOS procedures
• In-charge of overall office Production and Collections.
• In-charge of overall schedule procedures on schedule.
• Seat patient, take patient x-ray, polish patient
• Treatment plan patient
• Assist the doctors in General dentistry in the office.
ADDITIONAL WORK EXPERIENCE:
Center for Comprehensive Dentistry Washington DC Start date: 1/2007 end date: 1/09
Administrative assistance -Patient coordinator -Treatment plan coordinator- Sales -Receptionist marketing
• Gather in depth patient information and history to help with better treatment.
• Organize and track patient schedules to insure smooth transition between patients
• In charge of office marketing a patient reactivation trained by Ed O’Keefe’s marketing programs.
• Gather options for patients for payment towards there cosmetic dental work
• Submit insurance claims.
• Provide high quality customer service
• Responsible for office receivables and daily bank deposits.
REFERENCES:
Available upon request
EDUCATION:
6/2011 AAPD: Continuing Education
3/2010: Linda Miles seminars for Dental Excellence
2009-Present MIHT Dental Assistance program and X-ray certification
2005-2007 University of the District of Columbia
2000-2004 Woodrow Wilson Senior HS High School Diploma
OTHERS:
I type approximately 30 wpm (words per minute) I am highly proficient at Microsoft Office including MS Word, Excel, Outlook, FrontPage, and Microsoft Works. I also have experience using the medical database program Fusion IRS, Kodak Soft dent and Dentrix G4 Dental software. Dental Marketing Consultant Ed O'Keefe Reveals Great Tips On Dental Marketing for a "Million Dollar Practice".
References:
Yulissa Guerrero Red Door Spa Receptionist 202-***-****
Lucy Hernandez Dental Assistant/ Receptionist 240-***-****
Nana Kwara Front Desk Manager 301-***-****
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