Customer Service Medical Billing
Resume:
Deena G. Dent
Aurora, CO ****6
********@*****.***
Summary
Hard working, self-motivated individual with administrative experience
including bookkeeping, secretarial and receptionist functions. Efficient
and detailed-oriented in organizing and completing projects within time and
budget constraints. Excellent written and verbal communication skills,
problem solving abilities and a high level of confidentiality. Have the
ability and willingness to quickly learn any proprietary or commercial
software that is used.
Experience
Center For Life Change, Jane Plattner, LCSW, Aurora, CO
November 2010 to present - Medical Billing Assistant (Contract)
. Process electronic and manual insurance claims using Delphi
psychotherapy billing software, track claims, write insurance appeals,
scheduling, collections, audit patient records, daily confirmation
calls, maintain files and filing and tax preparation
. Personal errands
. Special projects: Updated several intake forms, implemented Square Up
payments and enforced missed appointment policy
Dr. Laurie Mcgee, PhD, Denver, CO
April 2011 to present - Medical Billing Part Time (Contract)
. Process electronic and manual insurance claims using Delphi psychotherapy
billing software, track claims, collections, bookkeeping, daily
confirmation calls
East West Health Professionals, Englewood, CO
May 2010 to August 2010 - Assistant
. Audited patient accounts and initiated collections, scheduled patients,
ordered supplies/supplements, billed and tracked insurance, daily
bookkeeping, assisted with acupuncture and therapy, and phone reception
including daily recalls
American Furniture Warehouse, Colorado Springs, CO
November 2007 to January 2010 - Interior Decorator
. Decorated showroom to compliment furniture placement and style
. Opened and tagged weekly freight.
. Located and marked down accessories, pictures, mirrors and lamps
. Other duties included: Assisted customers and sales associates,
decorated for holidays, created displays for special promotions and
painted store
April 2007 to November 2007 - Sales Associate
. Greeted customers, discovered their needs and showed merchandise
. Explained financing plans and delivery/pick-up procedures, etc
. Followed up with customers on a timely basis after delivery
. Other duties Slip tagging and daily cleaning in assigned areas, phone
duty and computer invoicing
Larned Chiropractic & Acupuncture Clinic, Larned, KS
February 1989 to September 2006 - Co-owner and Office Manager
. Established and developed a one doctor office by setting up the
bookkeeping and filing system. Implemented advertising and marketing
budgets and strategies
. Received patients, scheduled appointments, processed and tracked
insurance claims, ordered office supplies, monthly statements,
collections, accounts payables/receivables, and patient records
. Assisted doctor with therapy and exams. Processed x-rays. Promoted and
sold health products
. Special projects: Organized KS Chiropractic Assoc Southwest District
booth at community event that KS Gov. Bill Graves attended. Also,
created and presented information to over 600 children for annual PPCY
Health Fair
American Family Insurance, Larned, KS
August 2005 to February 2006 - Part-time Licensed Customer Service
Representative
. Prepared new business and renewal insurance policy submissions
. General customer service of clients while owners were out of town
May 2002 to April 2003 - Part-time Outside Sales
. Cold calling and canvassed neighboring towns to expand client base
Education
Westwood College Online, Denver, CO
. 2007 to 2008: Interior Design
Barton County Community College, Great Bend, KS
. 1989 and 2000: General Course work
Houston Community College, Houston, TX
. 1983 to 1984: Computer Science studies
Longview Community College, Lee's Summit, MO
. 1981 to 1982: Computer Science studies
Specialized Training and Licenses
Artimatrix Studios, Wichita, KS
. 2005: Certified faux finish painting
Kansas Insurance License
. 2000 to 2006: Life, Health, Property/Casualty, Title and Crop
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