Customer Service Administrative Assistant

Amy S. Hallmark

**** ******** *****, ***. ***.***8, **********@*****.***

Objective To obtain a job as a receptionist/customer service/ coder position that will utilize current experience.

Experience Medical Billing and Coding Internship

2010-2009 Bay Area Surgical Center, Triumph Healthcare

• Responsible for collecting, posting and managing account payments.

• Responsible for submitting claims and following up with insurance

• companies.

• Prepares and submits clean claims to various insurance companies either electronically or by paper.

• Answers questions from patients, clerical staff and insurance companies.

• Identifies and resolves patient billing complaints.

• Prepares, reviews and sends patient statements

• Evaluates patient’s financial status and establishes budget payment plans.

• Follows and reports status of delinquent accounts.

• Performs daily backups on office computer system

• Performs various collection actions

• Processes payments from insurance companies and prepares a daily deposit.

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

Human Resource Assistant

2004-2001 ,Meador Staffing

• Establish and maintain computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards, and hourly time records; maintain confidential employee information and records.

• Prepare and maintain list of monthly evaluations due for appropriate departments

• Assist with the testing of applicants; register applicants; pass out materials; score tests.

• Conducted random drugs screening

Customer Service Representative

2001-1999 UTMB Healthcare Systems, Aeatna US Healthcare Systems

• Deliver world class customer service and build customer satisfaction and loyalty.

• Provide effective and timely resolution

• Verified Medical and Dental Benefits

• Reviewed Medical and Dental Claims

Administrative Assistant

1999-1998 Blue Cross Blue Shield of Texas

• Manage details of multi-party conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agendas and preparation of expense reports.

• Developed and update an Operations Manual in charge of organizing information and materials

• Follow-up with Accounts Payable Department to ensure invoices are paid on time

• Keyed in new member information

Education San Jacinto College, Houston, Texas

2008-2010

Associates of Applied Science, Health Information Management

Associates of Art, Theater Arts

References References are available on request.

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