Customer Service Administrative Assistant
Resume:
Latecia Cleveland
*** ********* *******, ** ***** Phone:
Email: ******@*****.***
__________________________________________________________________________________________ Objective:
To obtain a fulltime position in a call center environment where I can apply my skills and experience
Skills:
§ Answer multi-line phone system
§ Proficient experience in Microsoft 2007 Word and Excel, type 45- 50 wpm, with 95% accuracy
§ Disney software: Hub, DCP (Disney Consumer Products), Quickbook, A la carte
§ Utilize web, e-mail and chat applications in supporting customers
__________________________________________________________________________________________
Experience:
04/2012- present ESI of Memphis (Disney Call Center) Memphis, TN
Dine Representative/La-Nouba (Reservation Agent)
Answer incoming phone calls in a magical and professional manner.
Upsell food packages by using suggestive selling techniques and create reservations based on information gathered.
Address the needs of the customers by establishing a positive rapport with an emphasis on sales.
2/2010-3/2012 Red Lobster Southaven, MS
Customer service/ server
§ Acknowledging the customer's presence and making eye contact;
§ Greeting customers in a friendly manner, and giving them full attention;
§ Took time to answer questions or find someone else that could.
o Served as product expert on delectable menu items, directing customers to:
§ Exotic spices and ingredients ...ethnic foods ...unusual gourmet items.
o Increased sales in the higher-profit merchandise (and
§ Increased customer satisfaction) by advising
§ Customers on bulk alternatives to name brand items.
2009-2010 The Essence of Passion Louisville, KY
Administrative Assistant
§ Performed administrative support tasks such as scheduling appointments, maintaining and updating appointment calendars, typing correspondence reports.
§ Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Read incoming correspondence to ascertain nature of writers' concerns.
§ Provided information regarding activities and location of departments, offices and employees.
2009- 2009 Speed Care Southaven, MS
Medical Advisor
§ Responded to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
§ Analyzed data to determine answers to questions from customers and members of the public.
§ Reviewed files, records, and other documents to obtain information to respond to requests.
9/2008- 2/2009 Banker’s Life Louisville, KY
Recruiter
§ Recruited possible Employees
2007 –2008 Applebee’s Neighborhood Bar and Grill Horn Lake, MS
Server
§ Checked patrons' identification to ensure minimum age requirements for alcoholic consumption.
§ Memorized patrons' food orders and entered orders into computers for transmittal to kitchen staff
2005 – 2006 Hudson News Memphis, TN
Cashier/Stocker
§ Established and identified prices of goods, and tabulated bills using calculators, cash registers
§ Counted money in cash drawers at the beginning of shifts to ensure there was adequate change.
___________________________________________________________________________________________________
Education:
2009-present University of Phoenix Memphis, TN
§ BS, Communication
2002 Frayser High School Memphis, TN
§ Diploma
Contact this candidate