Customer Service Manager
Resume:
Angel Hernandez
**** **** ****** *******, **, ***12
**********@*****.***
Objective
To obtain a position that utilizes my previous experience and education in the area of healthcare administration, credentialing, managed care, and the medical industry.
Experience
October 2008- September 2010 Chilis Bar and Grill Hialeah, FL
Busser/Food Runner
Cleaning and preparing utensils and condiments before the business opens.
Set tables and gathering food for dining room preparations.
General maintenance; including vacuuming floors, moving tables in numerical order.
Great customer service; providing a positive attitude and maintaining a friendly environment.
Collect order tickets to assist waiters.
Maintaining work area assigned in preparation for guest.
Providing assistance and prepare restaurant for opening and closing.
April 2010-Decemeber 2010 Beast Int Corp Miami, FL
Construction Worker
Receiving instructions regarding the assigned task from the supervisor and understanding the exact nature and deadlines of that task
Employing pre-processing steps at the exact location such as cleaning of land, gathering of materials, preparation of tools etc.
Accomplishing the tasks exactly as per the specifications
Servicing and repairing regularly the used tools and machineries
Assisting the construction workers with heavy tasks such as operating concrete mixing machine, operating heavy pulleys for relocation of huge cement blocks and pipes.
Fixing common problems with the tools and machineries.
Developing special techniques and methods for quick and efficient completion of the job.
December 2010-Current BrandsMart USA Miami, FL
Customer Service Specialist
Troubleshoot customer issues
Interact with other departments to provide customers with right answer
Processing payments
Inputing client information into company database
Maintaining the floor and back room organized
Frequently put on Management Duties
Filing
Providing customer service on a daily basis
Open and close the store .
Education
2004 -2008
2009- Present Hialeah Sr High School
Miami Dade College Hialeah, FL
Miami, FL
Knowledge, Skills, and Abilities
Fluent in English and Spanish
Proficient with Microsoft Word, Excel, Power Point, and Outlook
Proficient in writing, communication, analytical and problem solving skills, able to follow oral and written instructions and meet deadlines.
Knowledge of principles and practices of organization, planning, records management and general administration.
References________________________________________
Wayne Simpson: 770-***-**** Juan Grullon:(Current Manager) 786-***-****
Lisandra Perez : 786-***-**** Frank Alvarez: 786-***-****
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