Customer Service Representative
Resume:
Bubele Rodolo
Customer Service & Logistics
Specialist
Professional Summary
I am currently employed as a Customer
Collaboration Representative, bringing over a
decade of experience in Call Center, Sales,
Customer Service, and Logistics to the table. My
professional journey has included roles at
prestigious companies such as South African
Breweries, Heineken Beverages, and my current
position at Diageo SA, where I serve as a
Relationship Manager for Diageo's Key Accounts.
My passion lies in supply chain management,
logistics, and delivering exceptional customer
service. I am deeply committed to continuous
learning, skill enhancement, and embracing new
challenges in my career.
Work History
Customer Services Representative
(Customer Collaboration )
Diageo SA, Midrand, South Africa
• Act as a Customer Services National Key
Account Collaboration Rep for all SPAR DC's &
Liquor Runners Depots
• Handling both inbound and outbound calls,
including processing customer orders and
addressing inquiries
• Contacting customers to update them on their
orders and offer assistance with any
outstanding issues
• Collaborate with warehouse/transporters staff
to ensure shipments are loaded and unloaded
accurately and efficiently
• Management and monitoring of EDI platform
orders
Contact
Address
Johannesburg, Gauteng
2196
Phone
ad5p27@r.postjobfree.com
WWW
https://bold.pro/my/bubel
erodolo/112r
Skills
Performance Tracking
Presentation competency
Time Management
Work Ethic
Attention to detail
Interpersonal skills
Leadership
2023-12 -
Current
• Manage daily workload emails and calls
received on the Contact Interaction Centre
Platform
• Working closely with 3PL Transporters,
Warehouses & Depots to ensure orders are
planned and delivered to customers on time in
full.
CIC Direct Delivery Planner
Heineken Beverages
• Ensure accurate and timeous capturing of
customer orders accordingly to the Direct
Delivery Policy
• Engage with customers in case of short
supply/OOS and propose alternative product
or supply plant
• Monitor EDI Orders
• Plan necessary bookings for DC Orders eg SPAR
• Plan & Capture Orders on SAP ECC/Pull Reports
and Communicate to Transport Team
• Provide customers with regular feedback on
the status of orders
• Ensure customer complaints are resolved
• Ensure transport delays are confirmed and
updated with the customers – request new
bookings if needed
• Attend Daily Tactical planning meeting, team
meeting, and training when necessary
• Perform sales activities (order taking, customer inquiry management, product and promotion
awareness, and customer relationship
management) to consistently meet or exceed
weekly and monthly sales goals.
Customer Channel Planner
Heineken Beverages
• Key Account Management
• Collaborate with warehouse/transporters staff
to ensure shipments are loaded and unloaded
accurately and efficiently
• Distribution Centre Replenishment
2023-08 -
2023-11
2020-01 -
2023-07
• Liaising with Warehouse & 3PL Transportors
regards to delays and short delivered stock
• Pulling daily load plan report for customer base and communicate to customers on planned
loads
• Communicate to customers trucks on route
and eta's of loads
• Order placement and stock sourcing
• Truck Utilization to ensure trucks are delivered in full to help the company save on
transportation cost
• Pull weekly/monthly reports to update
customer base on delivered loads to date
• Collaborating with internal stakeholders such as Logistics Key Account Managers & Sales Key
Account Manager to provide the best
customer experience for our client.
Telesales Representative (Primary)
Heineken Beverages
• Inbound & Outbound Call Management
• Customer Orders Placement on SAP/Email
• Customer& Consumer Query Management
• Sales/Upselling Call Campaigns of Company
Brand Portfolio
• Daily, Weekly & Monthly Sales Reports of
Secondary Customer Base
Sales Representative
South African Breweries
• Achieve pre-determined sales/brands and
market share targets
• Influence liquor retail pricing within segments
• Maintain stock levels within segments
• Service Outlets/On Trade Market
• Develop sound business relationships
• Maintain customer call rate as per SAB tailored
service packages sector
• Conduct regular account reviews
• Provide merchandising support
• Handle Customer and Consumer complaints
and queries
2018-01 -
2020-01
2013-01 -
2017-01
• Manage product quality in relation to SAB
quality standards
• Manage sales administration
• Compile daily/weekly reports
• Determine pre-call planning objectives
• Conduct personal sector audits.
Education
Certificate in Supply Chain
Management: Supply Chain
Management
University of Cape Town (UCT) - University Of Cape Town (UCT)
Marketing Certificate
Services Seta - Johannesburg
General National Vocational
Qualification in Business Studies /
Business Administration
North Hertfordshire College - England, United
Kingdom
Certificate in Key Skills in
Communication
North Hertfordshire College - England, United
Kingdom
General Certificate of Secondary
Education : Secondary Education
North Hertfordshire College - England, United
Kingdom
2023-06 -
2024-07
2019-02 -
2021-11
2004-01 -
2004-11
2004-01 -
2004-11
2003-11
Training & Skills Development
Courses:
Diploma in Operations & Supply Management,
Diploma in Supply Chain Management,
Diploma in Supervision,
Certificate in Production Planning & Control in
Industrial Engineering
Institute: Alison Online Training
Accreditation:(CPD) The United Kingdom
Continuing Professional Development
Systems Capabilities
• SAPECC
• SAP CRM
• SalesForce
• MS Office
Personal Information
• Date of Birth: 09/10/85
• Nationality: South African
. • Driving License: Code 10 (C1)
Contact this candidate