Front Desk Silver Spring
Resume:
Christopher Garcia
Silver Spring, MD *****
ad5lri@r.postjobfree.com
Work Experience
IT Technician
uBreakiFix/Asurion Tech Repair & Solutions - Gaithersburg, MD December 2022 to Present
1. Diagnose any electronic cellphones, computers, laptops, game consoles, desktops 2. Repair computers laptops essentially doing lcd’s, virus removal, tune ups, board replacement, battery replacement. Software reinstalls and software diagnostics 3. Repair cellphones certified apple, Samsung and google engineer. 4. Console repairs and cleanings ex. HDMI soldering usb port soldering ect. 5. Create tickets and notate status updates and diagnostics 6. Quote customers appropriately
7. Problem solve technical issues
8. Problem solve systematic and team oriented issues 9. Sell and pitch programs to customers building a connection and networking with them. 10. Adding value to the work environment by constantly studying on the newest updates in technological advancements
11. Trusted with private information and very private customer and company information and software 12. Calling leads and following up with work orders and shipments and closing tickets Front Desk Receptionist
SPUNK FITNESS - Silver Spring, MD
June 2021 to October 2022
1. Front desk customer service
2. Check ins
3. Answer phone calls and notate conversations
4. Sell membership sign ups
5. Clean and organize gym equipment
Sales Associate
Road Runner Sports - Rockville, MD
January 2020 to June 2021
1. Call leads and motivate customers to come in
2. Diagnose foot, ankle and knee health
3. Create customized insoles
4. Sell accessories and different types of shoes
5. Sell a company membership by building a relationship with customers and thoroughly explaining the benefits
6. Bilingual sales to create a more diverse customer base Education
Associate's degree in Cybersecurity
Montgomery College - Rockville, MD
September 2020 to September 2022
Skills
• Desktop Support
• Computer Hardware
• Software Troubleshooting
• Microsoft Windows
• Computer Networking
• LAN
• Technical Support
• IT Support
• Operating Systems
• Information Security
• Mac OS
• Troubleshooting
• Technology sales
• Equipment repair
• Soldering
• Diagnostic evaluation
• IT
• Computer skills
• System administration
• Network security
• Software implementation
• Account management
• Communication skills
• Disaster recovery
• Network support
• Computer science
Certifications and Licenses
CompTIA Security+
November 2022 to November 2025
Access Control
CompTIA
Cryptography
Cyber Forensics
Data Security
Disaster Recovery Planning
Firewall Configuration
Malware Identification
Mobile Device Security
Network Security
Security Configuration
Security Policies
Threat Analysis
Threat Detection
CompTIA A+
CompTIA Network+
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