Human Resources Servicenow Developer
Resume:
Aisha Habibullah
ad5khn@r.postjobfree.com
Summary
Over Nine Years of extensive IT experience in software Design, Testing, Migration, Production support and Implementation of Software applications and with proven expertise for 6 years as ServiceNow Developer.
Strong in analysis, design, and development with Object Oriented Programming and Service Oriented Architecture.
Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
Expert in converting customer requirements to ITOM and ITSM technical requirements.
Implemented extensive ServiceNow ITOM discoveries, implemented discovery probes and sensors
and customized them for business requirements.
Integrated ServiceNow ITOM discovery with CMDB and developed business service maps and views
Developed UI polices UI actions, UI scripts, Script Includes and business rules for different projects and developed workflows to integrate components.
Worked on Complex workflows and created service catalogs based on the customer requirements using Client Scripts, UI Policies
Lead development and implementation of ServiceNow based Human Resources Service Delivery (HRSD) solutions including configuration and workflow design and implementation.
Manage and facilitate development of client deliverables, executive summary read-outs, and detail fact-based analyses as well as collaborate with diverse onshore/offshore teammates on the SDLC development process and agile methodologies.
Oversee the performance and execution of multiple HRSD processes within ServiceNow
Design, develop and implement the service portal within the ServiceNow HRSD module
Great amount of experience in design and development of Custom application, Service Catalog and Incident management from the scratch.
Integrated LDAP (ADFS) with ServiceNow and configured Single Sign on (SSO) for intranet.
Configured ServiceNow MID servers in customer environment and created cluster in ServiceNow to withstand the heavy load of requests.
Designed and formulated application requirements and test conditions executed sprint planning and business estimation services with developers.
Designed and developed client scripts, business rules and writing JavaScript.
Expertise in developing different type of report in the Performance analytics.
Integrated tools with ServiceNow applications utilizing MID server and email technologies.
Good knowledge on JavaScript, PowerShell and PERL scripts.
Used ELK stack (Elastic search / Log stash / Kibana) for centralized logging.
Education
Bachelor Degree
PROFESSIONAL EXPERIENCE
Client: Best Buy, Minneapolis, MN Sep 2019 – Present
Sr. ServiceNow Developer/Lead
Responsibilities:
Developing prototype for custom application development from scratch. That includes Data dictionary, Business rules, Script includes, UI scripts, Glide record queries, Client scripts, Access controls and REST/SOAP web services.
Developing Business Rules, Script Includes, UI Actions, Scheduled Jobs asper the customer and business needs.
Developing Service Catalog Items and Record Producers for Service Request Management.
Creating widgets and reporting dashboards on Service Portal for performance visualization at
managerial level.
Expert in the various modules of SNOW such as Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, SLM, Knowledge Management, Report/ Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration and new custom application development.
Maintain and implement multiple integrations with 3rd party platforms Configure and maintain mid-servers as needed Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to other Applications
Customized ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
Performs integrations and process automation using Service Now Orchestration/ Integration Hub
Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
Designed, developed, and implemented ServiceNow solutions to meet the organization's GRC requirements, ensuring compliance with industry regulations and standards
Enabled service portal plugin and implemented service portal by designing the pages and configuring the features in the service portal.
Configured and customized ServiceNow GRC modules, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management, to align with business processes.
Established the single sign on through LDAP, making the sign in process easy by using the company’s login portal.
Designed, developed, and implemented HRSD solutions on the ServiceNow platform.
Lead the gathering and analysis of business requirements and translate them into functional and technical specifications for ServiceNow HRSD solutions
Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances
Developed HRSM (Core HR, Payroll, Benefits, Benefits Administration, Candidate Gateway/Talent Acquisition Manager, Employee Self Service, Manager Self Service), Financials (GL, AP, AR, AM, PO, Project Costing, Expenses)
Experience with multiple implementations of the core suite of ITOM applications (CMDB, Discovery, Service Mapping, Event Management, Cloud Management).
Good knowledge on automating cloud operations and cloud resources for auditing and tracking of resources for governance by integrating ServiceNow with Ansible and cloud service providers like AWS, GCP.
Created and maintained AWS security controls, such as IAM policies, security groups, and encryption mechanisms, to protect sensitive data and ensure compliance with regulatory standards.
Responsible for the implementation of ServiceNow ITSM suite, Discovery CMDB, Event Management, Service watch / Service Mapping.
Performed mapping using ServiceNow Service Watch.
Used Object/Relational mapping tool Hibernate to achieve object persistency.
Environment: Windows 7, JavaScript, XML, HTML, ServiceNow, Integrations, Cloud services, ITIL
Client: Fannie Mae, McLean, VA Mar 2018 – Aug 2019
Sr. ServiceNow Developer
Responsibilities:
Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
Worked with client and functional requirements within Service Now.
Facilitating rollout of new applications and modules.
Designed Workflows, along with standard Workflow templates, which can be reused.
Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
Developed Snow and Slack integration
mplemented ServiceNow integrations with third-party systems, such as Active Directory, Jira, and AWS services, to automate data exchange and enhance system functionality.
ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
Customize and configure HRSD modules to meet specific business requirements.
Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
Collaborated with stakeholders to gather requirements, analyze workflows, and define system specifications for ServiceNow GRC implementations.
The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
Created Buttons and context menus both on form and lists using UI actions
Designed many email templates by using html and jelly scripting and used them in notifications
Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.
Documented HRSD processes and workflows for reference and training purposes
Assisted in Release Management during product and patch releases.
Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
Environment: Windows 7, JavaScript, XML, HTML, ServiceNow, Integrations, Cloud services, ITIL
Client: Rimini Street, CA Jan 2017 – Feb 2018
Sr. ServiceNow Developer
Responsibilities:
Lead development and implementation of ServiceNow based Human Resources Service Delivery (HRSD) solutions including configuration and workflow design and implementation.
Worked on Workday Integration with ServiceNow
Integrated MuleSoft with ServiceNow APIs
Customized the out-of-box HR Service Portal as per the business and functional requirements by editing the widgets, creating UI pages etc.
Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
Worked on Employee Onboarding, Offboarding and Employee Transfers in HRSM module.
Developed Lifecycle Event cases and created Activity Sets.
Worked on both Server and Client-side scripts, Email Notifications, Email Scripts, User Administration, Inbound Actions, UI Actions, UI Policies, Schedulers, System Properties, Data Sources, Transform maps
Wrote business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.
Customized Email Notifications, Email Templates and triggering emails using Events.
Developed navigation wizard prototype to capture user request data. Webpages were dynamically generated with jQuery and JavaScript based previous tab input selection.
JSON data model used to capture data between each and every tab. Used HTML5 local session storage option to capture data between tabs that reduces processing time between Server and client
Glide Ajax API used to load data from server and to submit request from client side.
Designed and developed user self-registration, activation, security questions setup and password reset process with ServiceNow.
Extensive skills in data acquisition and integration, including SOAP and REST
Prior experience developing solutions across the ServiceNow platform that leverage the automation and integration capabilities of ServiceNow
Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB.
Assists ServiceNow System Administrators with incident resolution, as needed.
Developed multiple scripted REST API in Servicenow for CMDB integration, Incident, Catalog item and task update in Servienow from 3rd party tool.
Good knowledge on automating cloud operations and cloud resources for auditing and tracking of resources for governance by integrating ServiceNow with Ansible and cloud service providers like AWS, GCP.
Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
Setup Team development process to check-in and check-out code from different developers.
Developed automation testing use cases using Selenium Builder and used Sauce labs to test cross browser and cross platform functionality.
Customize CSS styles were used to maintain the uniformity throughout the application.
Configured events, notifications, Inbound email actions and access controls.
Environment: Java Script, JSON, jQuery, Prototype, Web services, SOAP, SQL, XML, HTML, iframes, AJAX,
Shell scripting, Log4j, Integrations, Cloud services, ITIL, Tableau, Bootstrap, Linux, SCRUM, MS VISIO.
Client: InterAction, Washington, DC. Nov 2015 – Dec 2016
ServiceNow Developer
Responsibilities:
The primary focus of the project was to implement Incident, Change, Service Request (SRM), Problem management modules along with Orchestration.
Integrated with AWS cloud services
Participated in team meetings to discuss and finalize the requirements from client.
Designed road map to implement SRM and Orchestration modules. Suggested best practices to develop workflows.
Actively involved in development of UI policies, UI actions and Business rules to implement Incident management.
Worked on LDAP integrations. Very good understanding of integration with these varieties of protocols: SOAP, JDBC, and ODBC.
Performs integrations and process automation using Service Now Orchestration/ Integration Hub.
Developed reusable server side (Glide) scripts and Script include modules.
Developed reusable SRM workflows i.e Approval workflows, Notification workflows
Developed orchestration workflows to perform repetitive tasks and reduce human effort.
Listed tasks are Automated as part of Phase-I and Phase-II. New User Creation Process, User Separation, Shared function account management, Distribution List Management, User Account Modification, Email Management, Database User Creation, Database User deletion, Database Provisioning (Oracle) etc…
Integrated Active Directory with ServiceNow and enable Single Sign on (SSO). Designed workflow to fetch user details from Active Directory and push in ServiceNow every day.
Integrated HP OM with ServiceNow that helped to create incidents ServiceNow if any node in network goes down.
Configured Event Management (ITOM) by configuring Connector Instance and Connector Definitions.
Deployed MID servers in Development, Test and Production servers. Fixed issues occurred in the process.
Developing in the various modules of SNOW such as Incident, Problem, Change, ITOM, Event Management, CMDB/Asset, Knowledge Management, Report/ Performance Analytics, Service Catalogs, Content Management System/Service Portal, Web Service Integration and new custom application development. Integration with Azure and ServiceNow for auto ticketing system.
Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime
Worked on other ITSM app. HP NNMi, OM, OMi, SM and BMC Remedy, Splunk, Xymon, Netcool/OMNIbus
Client: Navy Federal Credit Union, Vienna, VA Jan 2015- Oct 2015
ServiceNow Developer/Admin
Responsibilities:
The primary focus of the project was to implement Incident, Change, Service Request (SRM), Problem management modules along with Orchestration.
Participated in team meetings to discuss and finalize the requirements from client.
Designed road map to implement SRM and Orchestration modules. Suggested best practices to develop workflows.
Worked on LDAP integrations. Very good understanding of integration with these varieties of protocols: SOAP, JDBC, and ODBC.
Actively involved in development of UI policies, UI actions and Business rules to implement Incident management.
Developed reusable server side (Glide) scripts and Script include modules.
Designed Service Catalog from the scratch. Developed SRM forms and necessary scripting elements.
Developed reusable SRM workflows i.e. Approval workflows, Notification workflows
Implemented catalog variable set to store and forward Service Request data to Orchestration workflows.
Developed Orchestration workflows to perform repetitive tasks and reduce human effort.
Listed tasks are automated as part of Phase-I and Phase-II. New User Creation Process, User Separation, Shared function account management, Distribution List Management, User Account Modification, Email Management, Database User Creation, Database User deletion, Database Provisioning (Oracle) etc…
Integrated Active Directory with ServiceNow and enable Single Sign on (SSO). Designed workflow to fetch user details from Active Directory and push in ServiceNow every day.
Integrated HP OM with ServiceNow that helped to create incidents ServiceNow if any node in network goes down.
Peer reviews for code in lower environments.
Conducted ServiceNow testing and UAT signoff for platform upgrade and release cycles from the ServiceNow development team.
Booz Allen Hamilton, Herndon, VA Sep 2013 – Dec 2014
Sr. Systems Engineer
Responsibilities
This is a migration of jobs from One server to another. This is part of Corning Data Center migration. ETL jobs were migrated to another DC.
Worked lot of pre-migration task / check list to avoid any surprise we have after the jobs are migrated to new environment.
HP SM User Creation & Deletion (Contact/Operator).
Creating CTIP’s (Category, Sub-Category, Product & Problem type).
Creating Assignment (Support) Group.
Creating Resolution & Resolution Sub-category.
Inactivate/Revoke access/Password reset to users.
Creating Scrolling message in Service Manager URL.
Configured HP BAC Monitoring Suite – HPOM, HP NNMi, HP SM, HP OMi, SiteScope
Have developed and supported Monitoring tools like HP NNM, HP OML application servers.
Created views for each application and created MYBAC dashboard for business users.
Created custom dashboard KPI as needed.
Configuration, tailoring and customization of HP Network node manager
Configuration of regional node manager with Global node manager
Discovering of devices, interfaces and components of network environment
Prepared automated scripts for Scheduling Performance reports
Integration of HP NNMi with HP iSPI for performance and metrics, Traffic and IP Telephony
Configured User roles, Node group Maps, menus & profiles as per the user requirements
Configuration of Single sign on for HP NNMI, ISPI’s and HP NA
Installing Operations agents, granting certificates and deploying policies on to the servers through HP OML for server performance monitoring
Configuring email Notifications for any disk threshold limit alerts of the servers, OML
Configuration of automated email notifications for triggered Alerts, Performance reports and device configuration changes.
Established architectural design for development, test, stage and production environments.
Create OVO/OML templates and scripts to provide monitoring solutions as needed by the clients. Deployed agents and configured OML per business requirement.
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