San Juan, Sachlyn *****, PR +* Acosta 939-***-**** Feliciano ad5k3o@r.postjobfree.com
WORK HISTORY
Customer Service Representative (Sales and Related) at AppleOne / CFAM 04/2022 - 11/2023 (2 years)
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Account Manager (Sales and Related) at Santander Consumer USA Inc. 11/2016 - 10/2020 (4 years)
Make cold calls to customers and offer doable financial options for delinquent account
Educate customers on program guidelines and additional products Solving skills to find best solution to customer problems Stressed the importance of making timely payment all while ensure company goals are met and exceeded
Handled various levels of customer concerns, providing superior customer service
Handle financial responsibilities within contract agreement Provided detailed information on account inquiries and research Maintain and reduce delinquency on accounts while minimizing losses Managed accounts on 300 outbound calls daily Met and exceeded the goals monthly incentivized goals Consistently reached QA scores goals and daily call goals
EDUCATION
Pulaski High School
Graduated 2010
High School in General Studies
Empire Beauty School-State College
Graduated 2013
Associate Degree in Cosmetology/Cosmetologist