Customer Service Data Entry
Resume:
Ivory Brooks
Washington, DC 20019
Phone: 202-***-**** ad5jxd@r.postjobfree.com
Objective
Seeking a full-time job to utilize my educational background, relevant experiences, and technical skills.
Education
UMGC online campus Fairmont High school
Proficiencies
Office 365; Windows 10; System Administration; Communication; Sales Experience; Customer Service; Adaptability; Organization; People Management; Leadership Skills; Teamwork Skills; Management; Decision- Making; Surveillance; Emergency Management; Superior customer service; Theft prevention training; Conflict resolution techniques; Relationship building and management; Staff Management, Data Analyst
Work Experience
EXCEED, LLC, Upper Marlboro, MD, January 2022 – November 2023
USPTO Data operator III
Working in an administrative receptionist environment I answered multiple phone lines, as well as meet and greet high volume of visitors. I was primary role office escorting visitors to their appropriate offices. I received and distributed all incoming mail and packages.
Accurately enter large volumes of data into computer systems.
Verify document accuracy and completeness, identifying and correcting errors promptly.
Perform quality checks on documents daily.
Prioritize data entry tasks to meet deadlines and ensure efficient workflow.
Stay informed about new documents and ensure new ways to categorize those documents.
Utilize data entry software and tools proficiently to enhance productivity.
Obtained a public trust security.
Responsible for selecting procedures to be followed in database systems.
Researching for interpreting, selecting, or coding items to be entered
Effective communication with team about job status, expectations, and project direction
Common Command Set (CSS) fulfillment and insuring database and systems acceptance
Cybersecurity programing and monitoring while supporting web-based technology.
HTML and Business 2 Business (B2B) systems development
SWAIN DEVELOPMENT, LLC, Upper Marlboro, MD, February 2016 – December 2022
Office Assistant
Research and maintain a dynamic list of industry contacts including vendors, subcontractors, and state and local officials.
Enter project information into project management software.
Track expenditures to ensure budget compliance and notify project manager of any overages.
Process change orders and enter same into project management software to ensure all changes are up-to-date and approved.
Assist the site Project Manager with keeping updated subcontractor insurance and pre-qualification documentation.
Attend pre-bid meetings or conference calls when requested by Principles and Project Managers. Provide post meeting notes to management.
Assist the Executive Assistant with daily administrative support for project management and field operations.
employees to and from the CNN Washington Bureau
ROLLING RIB, Upper Marlboro, MD September 2014 – Present
Front of the House Manager (Part-Time)
Responsible for the day-to-day operation as well as help in catering operations.
Supervise front of house staff and report to General Manager.
Ensure restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.
Monitor and reinforce food safety procedures and screen inventory levels on a constant basis.
Responsible for all cash handling activities to include making change, ensuring accuracy of all employee deposits, exactness of cash drawers and petty cash, and securing nightly bank deposits
Participate in menu planning meetings. Collaborate in the development of new menu items; contributing to plate, pricing, menu design changes and entering of new information into Micro's POS system.
Review weekly inventory charts and recorded facility needs.
Spearhead social media presence on various platforms (Twitter, Facebook, Instagram). Utilize creativity and food and event photography to engage with customers and expand customer base.
SNI COMPANIES, Washington, D.C., February 2010 – June 2014
Administrative Assistant
●Served as an Administrative professional for a premier provider of recruitment and staffing services organization
●Assisting customers via inbound calls with processing request
●Creating new addresses for newly built properties
●Assisting designers and engineers with request and applications
●Process all new residential service request
V.T. GRIFFIN GOVERNMENT SERVICE PROPERTY, Washington, DC March 2007 – December 2010
Receptionist/Office Administrator
Managed the day-to-day operations of a high-volume reception area; including answering multiple phone lines, announcing arrival of visitors in a timely manner and escorted them to appropriate offices and received and distributed all incoming mail.
Created new addresses database for newly built properties
Established and secured records of corporate assets such as land, buildings, machinery, and equipment
Provided support to property representatives for on-the-job or field training after completion of classroom training.
Ordered and maintained inventory of all office supplies and equipment.
Maintained all confidential records, security reports and investigative material.
Facilitated comparative purchase request with budget to ensure compliance with financial forecasting.
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