Customer Service Support Specialist
Resume:
Marc A. Inman
SE Washington, DC 20020
ad5j1n@r.postjobfree.com
Professional Summary
Experienced customer service professional seeking a position as a Customer Support Specialist where I can apply my excellent communication and organizational skills to provide customers with effective and efficient support which ensures ongoing retention. Customer Service Certificates
● Critical Thinking and Problem Solving in Customer Service
● Customer Service Management
● Dealing with Difficult Customers Training Course Employment History
Office Manager 01/2019-Present
D.L. McLaughlin Funeral Home, Washington, DC
● Assisting professional staff in providing funeral service support and visitation services for client families.
● Transferring and scheduling of deceased tio funeral home from place of death.
● Responsible for processing legal documents for death certificate, assisting with flowers orders
● Processed claims for funeral services
● Arranged and scheduled all dates for Owners travels for business and personal. Site Supervisor 06/2013-08/2018
Securitas Security Services, Washington DC
● Greet clients when they enter the building and guide them to their designated areas.
● Help with the organization of on site events
● Handled inquiries from client and residents in a professional manner
● Keep track of frequent clients and create a tailored experience based on their personal
● Anwer telephones and monitor the lobby
● Maintain control of all keys. This includes logging the keys in and out. Customer Service 11/2013-10/2017
Express Professional Services, Greenbelt, MD
● Provide potential customers with product information and answer any service questions
● Gather customer requirements, suggest other product and services that meet their business needs
● Maintain and manage customer account information
● Clarify and log customer complaints, determine possible cause of the issue and provide solution
● Expedite correction and/or adjustment for any complaints
● Follow up corrective action to ensure excellent customer service and satisfaction Senior Relationship Banker 7/2008-3/2013
BB&T Bank, Washington, DC
● Proactively initiate, develop, and manage long term profitable relationships
● Foster existing client relationships to identify future needs and provide assistance as needed
● Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners
Marc A. Inman
2501 25th St. Apt 211
SE Washington, DC 20020
ad5j1n@r.postjobfree.com
● Served as primary contact for new accounts and cross sale of other products/services for clients
● Supported team sales and goals by identifying client needs for other lines of business, including but not limited to retail loans, mortgages, investments, private banking, insurance, small business, merchant services, and numerous of other areas
● Prevented unethical, illegal or improper conduct in an organization
● Interacted with other departments and communicated any issues related to compliance
● Aided in investigations and resolutions for any compliance issues
● Initiated investigative procedures in cases for violations of procedures, policies, rules or regulations
● Advised members of the compliance committee on how to minimize future risks Financial Service Specialist 02/2003-7/2008
SunTrust Bank, Washington, DC
● Provided excellent customer service to customers concerning financial services
● Assisted clients with new accounts, loan applications, and specialized banker services
● Educated customers on automated service options, ATM, internet banking, etc.
● Conducted daily meetings and ensured staff members were up to date on all policies and procedures
● Initiated, developed and maintained long term profitable relationships with all levels of clientele and management
Customer Services Specialist 06/1998-2/2003
Chevy Chase Bank, Laurel, MD
● Responded to customer inquiries regarding accounts and ensured client satisfaction
● Utilized excellent knowledge of bank systems and procedures for maintenance to customer accounts
● Conducted in-depth studies and analyses of financial management problems encountered by the Federal Reserve Banking Systems
● Recognized opportunities to enhance customer relations by proactively exploring needs and providing appropriate recommendations that meet client needs
● Serviced existing and potential customers via telephone with inquiries that supported the retail bank mission
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