Supply Chain Business Analyst
Resume:
Manuel António Serrano Melão
Lisbon, Portugal, Portuguese
ad5ia6@r.postjobfree.com
http://linkedin.com/in/manuelmelao
Project & Performance Manager
I'm a supply chain project manager and business analyst professional with a passion for concretizing ideas and driven for execution. I am proficient in project lead, business analyst, sap consultant, cross-team communication, and best-in-class customer service. I am experienced in coordinating customer care projects and optimizing supply chain processes. I enjoy finding simple and automatic solutions across supply chain, customer care and performance analysis.
Professional Experience
Western Europe Supply Chain Project & Performance Manager
Sanofi – Opella
Western Europe, Remote
December 2021 – Present
Countries in my scope: UK, Belgium, Spain, Portugal, Austria, Switzerland, and Greece. Responsibility for developing, simplifying, automating, and implementing supply chain projects.
Led projects and initiatives to drive performance as support to the head of Supply Chain.
Lead projects for the 7 markets: Saving Initiatives, Harmonization of processes, Workload Assessment, SAP upgrade for SAP HANA for Austria and Switzerland (go-live July/2022).
Responsible for creating, drive and monitoring the Western Europe Supply Chain performance on the different processes (forecasting, product shortages, fill-rate, inventory, deliveries, claims, destructions, customer service level) and identify corrective action plans.
Propose and run best practices & harmonizing SC processes & tools sets, contribute with the automatization, simplification to facilitate decision making and improve the service.
Iberia Service Strategy Lead & E2E Customer Care
Sanofi
Iberia, Portugal, and Spain
October 2018 –November 2021
Responsible to develops and drive the Market Service Strategy for Iberia. Reviews and proposes market service strategy changes (MOV, MOQ, EDI, sales orders frequency,etc) according to the commercial police, assessing and prioritizing services plans opportunities.
Key Point of Contact for SAP (S/4Hana) regarding the Order to Cash processes: orders, deliveries, invoices, returns, claims, price condition, material master data, rebates, EDI.
I implemented and led as Project Manager the following supply chain projects:
MOV (2021) - Minimum Order Value for the Portuguese main customers (Wholesalers €2000 and public Hospitals €100).
Business@Mail (2021) - implementation of the Edicom Web Platform “Business@Mail” (online invoices/credit notes) for the Portuguese pharmacies.
EDI - Electronic Invoice (2021) - EDI Electronic Invoice & Orders. For Portuguese Hospitals (public and private), Mass Market and Wholesalers.
ESKER IM (2020) - Portuguese implementation of the tool “ESKER IM” (Customer Claims Manager).
Fill Rate improvement (2020) - improvement of the Fill Rate for the Portuguese Wholesalers (64% to > 75%)
Claims Reduction (2020) - Claims reduction (> 15%) and SLA implementation (Wholesalers).
Call Center implementation (2019) – external Call Center.
Sales Orders reduction (2019) - reduction of 21% of Sales orders by the optimization of sales orders processes with the main customers (Wholesalers/Mass Market/Hospitals).
iShift Focal Point (2018/2019) - Supply Chain Portugal key point of contact for the implementation of the SAP S/4Hana.
Consultant SAP SD
Altran
Portugal
2014 – 2018
Consultant SAP SD (Sales & Distribution), business analyst, SAP support coordinator for Portugal, tickets manager, UAT coordinator, customizing, good communication, problem solving and local (Portugal) SAP point of contact for the international projects inside Sanofi Corporation.
Assignment: SAP in Sanofi (http://www.sanofi.com/) at MKC (Multicountry Knowledge Center – core team - France). Pharmaceutical Industry (Sanofi).
Consultant SAP SD
HP - Hewlett Packard
Iberia, Portugal, and Spain
2001 – 2014
Consultant SAP SD (Sales & Distribution), business analyst, business support in projects and maintenance.
Assignment: SAP for Galp Energia Portugal and Spain. OIL & GAS Industry.
Iberia SAP team member for maintenance and projects (Portugal and Spain). Global understanding of sales & distribution and logistics process (TD, OTC, P2P, interfaces, EDI, MM and FI-CO integration).
Education
International University of Lisbon, Portugal (finished in 1998).
University degree in Business Administration (5 years – before Bologna process).
Languages
Portuguese: native speaker.
English: professional level in speaking, reading, and writing.
Spanish: professional level in speaking, reading, and writing.
Skills
●Adaptability
●Collaboration
●Communication
●Negotiation
●Critical thinking
●Problem-solving
●Empathy
●Listening
●Organised
●Hardworker
●Consesual person
●Responsible person
●Team player
●Simplification lover
●Automatization lover
●Open mind
●Excel/MS Office
●MS project maanager
●Kinaxis
●SAP ECC and S/4HANA
●JIRA
●SCeye
Credentials and Certifications
Google Project Execution – Running the Project, April 2024
Google Agile Project Management, March 2024
Google Project Planning: Putting It All Together, March 2024
Google Project Initiation: Starting a Successful Project, January 2024
Google Foundations of Project Management, December 2023
Learn Quest Scrum Master: Scrum Methodologies, December 2024
Design Thinking, November 23
LEAN Introduction & Foundations, November 2023
University of Colorado Agile Leadership: Introduction to Change, November 2023
Agile Basics, October 2023
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