Customer Service Support Specialist
Resume:
Tatiana Scales
**** ******* **, ********, ** ****9
ad40h0@r.postjobfree.com
Objective
To obtain employment in an establishment where I can utilize my customer service knowledge and exceptional customer service skills in a team-oriented environment.
Work Experience
Morgan Stanley - (529 & Mutual Fund Support Specialist)
Columbus, OH-December 2022 to October 2023
• Assisted Financial Advisor, Brand Management and Customer service associates with any 529 or mutual fund-related issues.
• Assisted with trade errors (error codes)
• Assisted with Internal Transfers for Mutual Funds
• Gave proper policies and procedures regarding Contributions and distributions for 529 Savings Accounts.
• Educated Branch Employee's on what kind of 529 plans we offered and the difference between the accounts.
Huntington Bank (Digital Specialist Remote)
Columbus, OH- Feb 2022 to November 2022
• Assist customer with any questions on Checking\Savings account including any holds or restrictions
placed on acc.
• Reach out to different dep regarding any hold/restraints or returns on acc.
• Accept payment for Huntington Collateral Loans
• Answer Basic questions For Huntington Voice Credit card /Place ach stop payments on acc.
• Refund fees if acc meets proper qualifications.
• Provide exceptional customer service.
• Use my service heart by forward thinking and proper informing the customer while setting appropriate expectations.
• Assist with any online banking or mobile banking issues.
Molina Healthcare (Member Service Rep)
Columbus, OH November 2019 to January 2020
• Assisted Molina Members with finding providers who accepted Molina Healthcare
• Assisted Molina Members with questions pertaining to their Medicaid membership.
• Documented Appeals and Grievances
• Assisted Providers with existing prior authorizations regarding the members RX.
• Spoke with Pharmacy Technicians to confirm prior authorization status.
Sedgwick (Customer Service Rep) New Albany, OH
September 2019 to November 2019
• Created new FMLA, personal or family leave claims.
• Assured employees understood the time frames they had to get the information needed for their claim to be approved.
• Provided exceptional customer satisfaction.
Chase (Customer Service Representative) Westerville, OH
May 2016- June 2019
Involved in multiple projects to implement changes for better customer service experiences
Answer customer calls and complaints
Educate customers on products and services
Research discrepancies and disputes
Helped customers with personal and online banking issues
Huntington Bank (Customer Service Representative )
July 2015 – April 2016 Columbus, Oh
Worked Credit Card Services front end disputes
Answer customer calls and complaints
Educate customers on products and services
Research and resolved customer discrepancies
Helped customers with personal and online banking issues
Education
Beechcroft High School - Columbus, OH 2012
Skills
• Exceptional Customer Service
• Advanced Computer Skills
• Fast Learner
• Interpersonal Skills
• Data Entry
• Customer Service
• Claims
• Member service
• Call center
Contact this candidate