Customer Service Representative

Alma Benitez

Email: ********@**************.***

Address:

City: Long Grove

State: IL

Zip: 60047

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bilingual Customer Service Representative - Client Relations - Data Entry Highly enthusiastic, outgoing, organized individual with strong interpersonal skills, seeks a customer service position that can utilize my strong customer service skills.

Educational Background:

High School Dipolma from Midwest Theological High School, Chicago IL 1/2001 to 6/2003 (n/a)

Job History / Details:

Objective:

Bilingual Customer Service Representative - Client Relations - Data Entry

Highly enthusiastic, outgoing, organized individual with strong interpersonal skills, seeks a customer service position that can utilize my strong customer service skills.

Work Experience

October 2011 to April 2012

Hallmark Car Wash Baytown, Tx

Sales Person/Cashier

Maintained up-to-date knowledge of store policies

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Increased store sales by up selling merchandise.

Organized the store by returning all merchandise to its proper place.

Directed calls to appropriate individuals and departments.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Answered customer questions regarding store merchandise, department information and pricing. Served as the company's only bilingual Spanish/English customer service representative.

June 2009 to May 2010

Cinnabon Chicago, IL

Management

Prepared weekly sales reports for Sales Department

Regularly sought opportunities to up sell and add on additional merchandise

Assist customers with all inquiries and orders

Resolved all customer inquiries and complaints

Trained new employees on store procedures and ensured all employees were working up to expectations.

Scheduled weekly inventory pickups and deliveries with vendors.

April 2004 to May 2008

Snappy Car Wash Berwyn/Chicago, IL

Cashier/ Car Wash Attendant

Performed store opening duties, including counting cash drawers and checking all equipment to ensure proper functioning

Organized/replenished all store merchandise

Answered customer inquires regarding store merchandise, pricing and promotions.

Managed and supervised car wash operations

Implemented new processes and systems for improving customer satisfaction.

Built long-term customer relationships by providing exceptional customer service

Core Strengths

Computer Skills: Windows 7, Microsoft Word.

Office Skills: Printer, Scanner, Copier, Fax

Strong organizational skills

Exceptional communication skills

Team player

Educational Background

Midwest Theological High School Diploma

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