Manager Quality Assurance
Resume:
Louis Miller
**************@*****.***
Operations Manager
Warehouse Production & Distribution/Process Performance and Improvement/ Staff Management
Professional Profile
Dynamic, dedicated manager with acute ability to strategically and effectively plan, organize and direct daily operational
activities. Including areas of distribution, warehousing, financial, P & L, facilities and employee development and
relationship management.
Core Competencies
Shipping/Receiving /Distribution Process/Production Improvement
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Cost reduction/Containment Budget Planning/Administration
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Quality Assurance Standards Staff Training and Development
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Operational/Facility Management
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Professional Experience
VIDEO PRODUCTS DISTRIBUTORS INC., Des Moines, IA 1997- 2013
Branch Manager
Successfully provided daily and long-term leadership of distribution center to ensure product quality, warehousing,
equipment maintenance and profitability.
• Managed a team of 7 direct and indirect reports: set performance expectations, trained staff on operating
processes and monitored and appraised performance.
• Managed labor budgets in excess of 425,000, production budgets in excess $1.2 M and $400,00 worth of
supplies: developed cost center objectives and goals and managed operations within budget.
• Strategically prioritize, plan and coordinate all operations to optimize performance of distribution center.
• Troubleshoot and provide solutions of moderate to complex in scope.
• Interface cross-functionally at all levels within the divisions of the company as well as with third party
providers.
• Created, implemented and maintained productivity and quality standards.
• Met and exceeded established goals relative to on-time delivery and shipping accuracy performance for
customer shipments.
FIELD PAPER, Des Moines, IA 1987- 1997
Warehouse Manager
• Oversee all employees in warehouse, including training, planning, assigning and directing work. Appraisals,
disciplining and rewarding employees. Responsible for weekly, monthly and quarterly reports. Arranged freight
shipments of material. Multi-task with multiple locations.
IOWA PAINT MANUFACTURING INC., Des Moines, IA 1974- 1987
Warehouse Manager
• Responsible for employees, including training, planning, assigning and directing work, appraising performance.
Responsible for developing a strong management team for daily operations. Developed strong relations
between union employees and management. Arranged transportation for all shipments throughout the United
States. Responsible for maintaining inventory for all locations. Responsible for weekly, monthly and quarterly
reports.
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