Sales Manager
Resume:
MIGUEL A. MURPHY
*** ***** ****** ( Haines City, FL 33844 ( (H) 863-***-**** ( (C) 407-947-
**** ( **********@*****.***
SUMMARY Successful, bi-lingual professional qualified by twenty years
of experience in the Food & Beverage industry; such as hotel
banquet department, night clubs and restaurants. Generating a
high-dollar profit margin by enhancing staff performance and
reduce budgets throughout the marketplace.
WORK EXPERIENCE
ORLANDO MILLERS ALE HOUSE HUNTERS CREEK
Orlando, FL
Bartender Coach
August 2012 to Present
. Excellent leadership skill
. Leads by example
. Good communicator
. Cares about business first
. Have ideas to improve business
. Great knowledge of all liquor, beer, wine, drink book,
specials, prices, etc.
. Follows company initiatives
. Communicate with bar manager about pars and 86'd product
. Comfortable holding others accountable in a professional
manner
. Understands variances and can communicate to staff
TRUE MOTION MARKETING
Orlando, FL
Sales Director May
2011 to July 2012
. Build and develop strategies for penetration and account
development
. Meet and exceed quotas
. Manage accounts, including forecasting, quota
attainment, sales presentations, short-term, and long-
term opportunity management
. Assist management in negotiating contracts and
agreements
. Work with engineering solutions personnel to identify
project needs and develop solutions for the segment
. Serve as primary customer service point of contact,
providing account information as needed
. Coordinate and interact with Engineering/Operations and
Project Manager/s to ensure projects are on schedule
. Maintain up to date pipeline for leads and provide
forecast of closing business. Document and manage
results won, lost or pending business. Participate in
sales business development meeting on a scheduled basis
. Follow-up with customers on account receivables
. Ensure that all sales orders are entered, signed, and
properly processed through operations and accounting
. Other duties as assigned
OMNI CHAMPIONSGATE ORLANDO
Orlando, FL
Banquet Beverage Captain
November 2005 to January 2011
. Manage banquets beverage department with forecasted
sales of $2.5 million
. Hire, train and supervise banquets beverage department
staff of 20-60 employees
. Develop training, set policies and procedures to
ensure continual employee development
. Maintain a low cost beverage inventory
. Responsible for building and maintaining solid
relationships with beverage distributor's
. Responsible for banquet beverage scheduling
. Responsible for Banquets Beverage Department Budget
Food and Beverage Manager August
2004 to November 2005
. Oversee the restaurants, room services and pool bar
. Hire, train and supervise management team and 80
employees
. Develop training manual and other materials to ensure
continual employee development
. Establish management checklist for restaurant opening
and closing
. Maintain budgets, process payroll and order inventory
. Responsible for restaurant scheduling to ensure coverage
24 hours a day
HEINEKEN USA
Miami, FL
District Manager On-Premise, Florida Zone
October 2002 to July 2004
. Responsible for building and maintaining solid
relationships with key South Florida accounts, which
produce four out of the 8.5 million cases sold in the
state
. Manage execution of HUSA strategic initiatives and
targeted marketing programs, such as the Latin Billboard
Awards, Latin Grammy's, Football and Holiday programs
. Develop and implement restaurant and nightclub
promotions to increase brand awareness within the
Hispanic market and weekly and monthly recaps of sales
productions
. Conduct monthly on-premise meetings with distributor's
sales force to ensure proper execution of all national,
regional, zone and/or local activity
. Prepare multi-media presentations for sales appointments
with decision makers of local chains and key accounts
LATIN QUARTER - UNIVERSAL CITYWALK
Orlando, FL Restaurant and Entertainment Manager
March 1999 to October 2002
. Directed food and beverage promotion and operations for
highly visible nightclub/theme restaurant seating 350
guests and generating over $5 million annually
. Accountable for budgeting, cost control, payroll and P&L
statements for restaurant and nightclub
. Recruited, hired, scheduled, supervised and developed a
staff of up to 80 servers, runners, bartenders and
security personnel
. Demonstrated skills organizing banquets, private
parties, nightclub performances and special events
. Implemented new programs to increase sales while
maintaining a low budget cost and proper inventory
control
. Developed and implemented promotional campaigns to
increase visibility of both restaurant and nightclub
utilizing various radio and print mediums
. Created new business through community involvement and
active public relations programs
WALT DISNEY WORLD COMPANY
Orlando, FL
Banquet Captain
September 1995 to March 1999
. Scheduled and supervised bartenders and servers in
banquets and special functions
. Surveyed sites before and after events to ensure
conformity with contract specifications
. Facilitated resolution of difficulties to ensure
successful events
. Managed use of meeting space, coordinated set up of
audiovisual equipment and food delivery
Bartender
. Monitored large inventory of liquors, wines and beers
. Provided guests with resort-wide information
. Handled purchase transactions in a high volume
environment
Food Expeditor
. Ensured proper presentation of prepared plates
. Checked for requested food temperature and standard
portions
. Coordinated delivery of various courses to each table
EDUCATION UNIVERSITY OF PUERTO RICO
Major: Psychology
JACKSONVILLE COMMUNITY
Major: Business Administration
SKILLS Fluent in Spanish Bilingual
Computer skills: Microsoft Word, Excel, PowerPoint,
Outlook, Windows, Delphi, Meeting Matrix and Internet
ACHIEVEMENT Professional Baseball Player and The Bill Tiefel Award of
Service from Marriott Hotels
CERTIFICATIONS
Food Handler, Tips Program, Responsible Beverage Alcohol
Service Program
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate