Manager Customer Service
Resume:
KAMEATRIUS RENEE S. CHAPMAN
Cellular 803-***-**** • Alternate 803-***-**** • Email:*********@*****.***
To Whom It May Concern:
I am seeking to be a part of a stable innovative organization that will allow me to utilize my knowledge, strong work
ethic, excellent organizational & communication skills. I am flexible and posses the ability to adapt well in a team
oriented self directed work environment. The skills that your organization is looking for closely match my background
and expertise. I have enclosed my resume to provide a summary of my qualifications and skills for your review.
My variety of professional experience has helped to develop my communication skills. The ability to multi task
definitely has allowed me to expand my employee relation skills and be able to lead committees such as the diversity
and green apron committee, as well as be able to lead training exercises for employee career development. I understand
the importance of promoting a healthy work environment by providing open door communication and enforcing the
importance of teamwork.
I received my Bachelors Degree from Columbia College, majoring in Public Administration with an emphasis in
Business Administration. I also obtain a Masters Degree of Arts in Human Resource Development with an emphasis
in Training from Webster University.
Most importantly, I welcome the opportunity to meet with you to discuss my qualifications for candidacy in further
detail. Thank you for your time and consideration. I look forward to hearing from you soon.
Best Regards, Sincerely
Kameatrius Chapman
KAMEATRIUS RENEE S. CHAPMAN
Cellular 803-***-**** • Alternate 803-***-**** • Email:*********@*****.***
Areas of Expertise
• 5 Progressive Years of HR Experience
• HRS Systems Knowledge (SAP / People Soft)
• Excellent communication and interpersonal skills
• Corporate events Planner for 400+ Employees and Community Events Participant
• Assisted with 5S Training for Continuous Improvement Planning
• Diversity Coaching and Training
• New Hire and Benefits Training
• Assisted Employees with Starbucks Online Continuous Improvement Training Courses
• Coordinated Team Building Exercises and Training
• Effective leadership style
• Strategic decision making ability Employee Relations and workshops
• Able to successfully function during times of ambiguity and uncertainty
• Masters Degree in Human Resources Development and Training
• Continued Education with courses in Industrial Organizational Psychology
Education
Mary Brewer School of Insurance
40 Hours of Certification of Producer Licensing – Life, Accident, and Health October 2003
Columbia College, Columbia, South Carolina
Bachelor of Arts in Public Administration/Minor in Business Administration December 2004
Webster University, Columbia, South Carolina
Master of Arts in Human Resource Development December 2007
Software Skills
Proficient in Microsoft Office, Micro Strategy, Outlook, Visio, Access, PeopleSoft, SAP, Kronos, PowerPoint, Word, E
Mail, and Internet
XPERIENCE
E
Starbucks Coffee Company South Carolina 2008 2010
Human Partner Resource Generalist/Associate
• Administered and Trained Starbucks Benefits Plans to Employee
• Managed Communication strategies including visuals, monitors, intranet platform, and email
• Lead Company Activities and Committees (Diversity Green Apron)
• Coordinate Community events with Prominent Organizations
• Planed and Organize Corporate events.
• Regional Benefit contact for all employee questions and issues.
• Experienced in salary negotiations, both hourly and salaried pay structures
• Troubleshoot, resolve, and respond to escalated benefits issues within the facility.
• Structure and plan open enrollment benefit fairs and events for the Carolina Region.
• Continuously conduct monthly Benefit training and educational seminars for workforce.
• Primary contact for UNUM and Gallagher Bassett. Coordinate FMLA process and employee status.
• Manage all employee relations issues i.e.: Payroll Administration, FMLA, STD, LTD, ADA, Worker’s
Comp, ERISA, etc.
• Facilitate Job Postings, New Hire Orientation, and Diversity Training.
• Manage Payroll and Benefits Administration Process through SAP/Kronos systems.
• Interview and Screen potential candidates for employment.
• Experienced with FOOD SAFETY and GMP Compliance.
• Assisted with 5S Training and Design for Continuous Improvemet for Starbucks Fascility
• Support and track the implementation Human Resources program activities.
• Serve as a liaison for providing conflict resolution, company compliance, and investigation
Pella Windows Corporation South Carolina 2005 2008
Human Resource Assistant
• Administed documentation policy material for standard operating procedures.
• Assist the facilitation of paperwork for FMLA, STD, and LTD.
• Assist with developing curriculum for New Hires – Administer New Hire Orientation for 400 plus
employees
• Assisted with increasing hiring process by 60%.
• Assist with ideas for new recruitment documents for the organization.
• Provides administrative support and project coordination to multiple staff within the business unit or
department. Identifies and implements processes to improve work flow, organization and communication
• Orders supplies. Coordinates space and facilities moves and setup for new partners, including obtaining
necessary computer equipment, phones, filing cabinets and other office supplies
• Responsible for initiating and management of employee personnel files. Responds to phone calls and
written requests for information. Researches issues and gathers information.
• Schedule interviews for applicants, complex meetings, training, seminars, activities and business travel for
departmental partners
SCANA (Spherion Temp Agency) South Carolina 2004 2005
Benefits Analyst
• Completed employee accounts regarding STD, LTD, FMLA, benefit disbursement, and compensation
benefits.
• Frequently referenced confidential medical information adhering to HIPPA policies and procedures.
National Bank of South Carolina South Carolina 2003 2005
Teller/Customer Service Representative
• Customer contact support for the sale of bank products and services
• Identified customer needs and coordinate with other team specialists for client services.
• Pre qualified and screened potential customers for line of credit
• Maintained customer financial accounts by applying transfers, stop payments, closures, and fees.
• Coordinated balance procedures and responsible for balancing up to $100k daily. Provided account
clarification for business and personal portfolios
• Assisted with the resolution of customer complaints and concerns
• Entered information into database for creating depository accounts
KAMEATRIUS RENEE S. CHAPMAN
Cellular 803-***-**** • Alternate 803-***-**** • Email:*********@*****.***
Professional References
Pamela Basham
Human Resource Manager
Pella Corporation
Minnesota
Lisa Samuel
Branch Manager
National Bank of South Carolina
7851 Garners Ferry Road
Columbia, South Carolina 29209
Ella Smith
Richland County Public Works Administration Manager
324 Reseda Drive
Columbia, South Carolina 29223
George Rogers
Maintenance/Engineering Manager
Starbucks Coffee Company
Columbia, South Carolina
Contact this candidate