Administrative Assistant Customer Service

Adiam Woldeab

**** ******** ***** *******, ** ***83 240-***-****

*********@*****.***

Job Objective: To be an administrative assistant

Work Experience

Ann Taylor

June 2009- January 2010

Sales Associate

. Maintained thorough product knowledge

. Enhanced visual floor layout by spearheading display changes

. Dressed mannequins to boost visual quality of store

. Maximized sales by engaging clients

. Championed consistent and excellent customer service

University of Maryland Art Gallery

September 2008- June 2009

Administrative Assistant

. Greeted and welcomed guests

. Developed art exhibit's opening nights

. Answered questions about artists' background

. Boosted art gallery's public image with consistent hospitality

University of Maryland Conferences and Visitors Services May 2008-

August 2008

Client Relations Specialist

. Solved resident life issues and complaints

. Maintained comfort of participants of various programs

. Transported VIP members of programs in appointed vehicle

. Served as a liaison between on-campus residents and management

UM Office of Undergraduate Admissions

September 2007- May 2008

Administrative Assistant

. Resolved the problems of a large volume of callers on a daily basis

. Represented university as first point of contact to prospective

students

. Enhanced caller experience with utmost level of professionalism

. Documented messages for counselors and staff

Awards

. President's Scholarship Recipient

Fall 2006-Spring 2010

. University Honors Program- Honors Student

Fall 2006-Spring 2010

Education

Bachelor of Arts, Sociology, University of Maryland- College Park, College

Park, MD

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