Customer Service Sales
Resume:
Amy L. Pignatare
Roosevelt Ave, Springfield, MA *1118
************@*******.***
Professional Highlights
The Greater Hartford Convention & Visitors Bureau, Hartford, CT
January 2008-May 2010
Sales Associate/Advertising Sales
1. Provide Administrative support for the GHCVB such as answering
telephones, assisting visitors, and resolving and referring a range of
administrative problems and inquiries.
2. Administrative Assistant with strong interpersonal and organizational
skills with a keen ability to multitask a variety of challenges and
responsibilities.
3. Assistant to our Executive Vice President.
4. Sales support to our National Sales Managers.
5. Making sales kits.
6. Selling of Advertisement in for our 2010 Visitor's Guide and Business
for Downtown Hartford Dining Guide
Verizon Wireless, West Springfield, MA
May 2004- Nov. 2007
Customer Service Representative
7. Accountable for a high volume of inbound customer calls
8. research and resolve billing and equipment issues;
9. provide information on products and services
10. demonstrate commitment to customer service by following up on calls and
ensuring superior results.
11. Quickly analyze customer concerns.
C.J.'s Towing Unlimited, Springfield, MA
May 2001-May 2004
Customer Service Representative
12. Responsible for all customer service needs in a fast paced environment
13. Data entry, filing, faxing, multi-lined phone systems.
14. To receive and process order requests in a timely and proficient manor.
15. Professional trainer for office personnel to follow standard accounting
practices.
Art e' Pasta, Springfield, MA
Aug. 2000- Nov. 2003
Senior Server
16. Served Italian Cuisine to a diverse and discerning clientele in this
upbeat environment.
17. training new servers which included menu knowledge, up selling,
superior customer service.Micros Point of Sales System.
Skills
Microsoft Applications, Various Point of Sales Systems, Proficient Typing
Skills, Excellent written and oral communications, DBS Systems
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