Customer Service C

Bobby R. Lawrence Jr.

Phone

Number 301-***-****

E-mail Address - **********@*****.***

OBJECTIVE

Obtaining a highly diverse position with a progressive company that will

utilize my attributes obtained through both education and experience and

that will challenge me both mentally and physically, assisting me in

further advancing my career and goals.

HISTORY OF EMPLOYMENT

IT Help Desk Assistant Contracted Position

Midtown Personnel, Inc.

February 2010 - August 2010

C Provided excellent

customer service to employees requesting IT equipment

and / or assistance

C Took accurate inventory of all IT equipment housed in

warehouse

C Processed all incoming and outgoing paperwork,

invoices, purchase orders, request forms and shipment

documentation

C Entered data into database and retrieved data upon

request

Journeyman's Assistant

Self-Employed / Contractor

September 2008 - February 2010

C Wired residential cable, satellite, security,

electrical & audio video systems

C Provided interactive customer service

C Assisted in financial transactions

C Operated light and heavy machinery

C Manual labor

Laboratory Technician II Contracted

Position Greene Resources

May 2007 - May 2008

C Assembled outgoing and disassembled incoming modules

C Documented in and outgoing materials

C Updated data into database system

C Kept inventory of both daily shipments and access

supplies

C HAZMAT trained for laboratory environment

Warehouse Associate Contracted

Position Kelly Services

June 2005 - April 2007

C Maintained inventory of all clients' files

C Oversaw ingoing and outgoing material

C Assisted in importing and exporting clients'

accounts

C Supervised various teams in minor and major projects

C Responsible for training new employees

C Prepared daily error reports

C Audited approximately 150 vehicles

C Handled and maintained records of hazardous

chemicals and materials

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Satellite Technician

Direct TV

April 2003 - May 2005

C Installed, upgraded, serviced and activated Direct

TV's satellite system

C Performed daily inventory of all tools, supplies and

equipment assigned

C Maintained operation and maintenance of company

vehicle

C Informed customer of maintenance, operation, and

account information

C Mediated between customer and customer service

Office Assistant

Contracted Position

Telesec

September 2002 - March 2003

C Prepared and sorted outgoing mail for qualified

applicants

C Operated postal machinery and performed office

maintenance

C Signed-in authorized clients and visiting parties

C Created and distributed company and sponsor mementos

Front Office Clerk Contracted

Position Career Blazers

January 2002 - July 2002

C Received roughly 200 incoming phone calls daily

C Provided clients assistance with daily inquires

C Updated and organized clients' files

C Duplicated and distributed various documents

C Routed internal and external mail and packages

Supply Clerk

United

States Army

June 1999 - November 2001

C Supervised warehouse operations

C Ordered and issued materials to authorized

personnel

C Coordinated and prepared documentation for internal

and external distribution

C Operated switchboard system

C Responded to tenants inquiries, concerns and request

C Designed daily housing bulletins

C Secured housing area

EDUCATIONAL HISTORY

Currently Enrolled College of Southern

Maryland La Plata, Maryland

Information Technology Services

Certificate Military Quarter

Masters Training Fort Lee, Virginia

Unit Supply Specialist Course

High School Diploma Sanderson High

School Raleigh, North Carolina

College Preparation

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