Customer Services Engineer

We are looking for a Customer Services Engineer with at least 3 years of experience in SDH/DWDM, DATA, MPLS-TP & IP networks. Troubleshooting, planning, supporting, and maintaining critical customer networks

Responsibilities

• Engineer scalable and cost-effective network solutions tailored to customer needs

• Collaborate with customers to define network requirements and translate them into technical designs

• Oversee the implementation of network configurations, ensuring seamless deployment and integration

• Diagnose and troubleshoot customer technical issues with promptness and accuracy

• Implement effective solutions to restore network functionality and optimize performance

• Proactively identify potential network issues and recommend preventative measures

• Contribute to the continuous improvement of network support protocols and procedures

• Provide expert assistance with ongoing network troubleshooting and maintenance activities

• Generate insightful reports on network performance metrics and customer engagements

• Maintain accurate and detailed documentation of troubleshooting procedures and resolutions

Requirements

• 3+ years of experience in telecommunication protocols, specializing in MPLS, BGP, OSPF, VPLS, and VLANs

• Deep comprehension of Ethernet protocols, TCP/IP, LAN/WAN protocols, and switching/routing protocols, demonstrating a comprehensive grasp of network fundamentals and advanced connectivity solutions

• Extensive knowledge of SDH, DWDM, and OTN technologies, with hands-on experience in planning, deploying and troubleshooting high-bandwidth network infrastructures

• Strong understanding of Unix/Linux operating systems, including proficiency in navigating, managing, and troubleshooting server environments

• Experience working in a dynamic and collaborative global services center, adept at working independently and as part of a team to deliver 24/7/365 support for a diverse range of customers and projects

• Proficiency in English (Reading & Writing) to facilitate effective collaboration with diverse teams and customers

Advantages

• Proficiency with RIBBN products, enhancing familiarity with equipment and platforms

• Technical degree (e.g., Electronics Engineering, Practical Engineering, Computer Science) for a strong foundation in network principles and problem-solving

• Experience managing multi-vendor network environments

• Proficiency in scripting languages and network automation tools

• Strong interpersonal and communication abilities

• Awareness of emerging network technologies and trends

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

REQ-2024-1865