Retail Sales Associate

**We are currently hiring telesales representatives for a new territory; Dublin OH! This is a hybrid job duty role. Agents will start the position working from home, making outbound sales calls to prospective customers. Once the Retail store opens, this candidate will work in the Retail store and continue to make outbound sales calls along with assisting customers in person.**

Job Purpose

This position is responsible for representing altafiber's brand equity in a retail setting with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the systems and processes that support them. The Connected Solutions Consultant is the personal representative of altafiber to every customer who comes into the store. This position carries the responsibility of presenting a positive, friendly, professional and knowledgeable image to the altafiber customer.

Essential Functions

Provide high quality service to all altafiber customers and potential customers that enter or call the store

Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services

Assess the customer's needs and provide optimal communication & smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability

Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store

Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered

Take ownership in knowing connected home devices and solutions offered in

Take ownership for knowing about and understanding our promotional offers

Take ownership for understanding the systems that support our products and services

Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in store technology, in store devices, accessory setup and reports and other applications as they may be developed

Demonstrate an outstanding understanding and application of all store operating procedures

Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation

Attain sales and service goals as defined by store manager and customer feedback

Provide consistent documented customer sales and follow up

Successfully demonstrate a superior application of all training provided

Education

Two years of College/Technical School resulting in an Associate's Degree or equivalent Relevant education and training courses desired

Experience

1 to 2 years relevant telecommunications, retail sales, and customer service experience desired

Special Knowledge, Skills, and Abilities

Superior listening skills Intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking Smart home knowledge or products & solutions

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.