Qa Analyst Quality Control
Resume:
Denzel Harris
Specialist
Columbus, OH *****
ad5rfm@r.postjobfree.com
I want to succeed in a stimulating and challenging environment, building the success of a company while I experience advancement opportunities.
Authorized to work in the US for any employer
Work Experience
QA Analyst
GB Foods Inc. - Heath, OH
May 2022 to Present
Conduct thorough inspections and assessments of incoming raw materials, intermediate products, and finished tomato-based products to verify conformity with established quality standards. Perform batch-level testing, including sensory evaluation, pH testing, viscosity measurement, and color analysis, to ensure products meet predetermined specifications. Ensure compliance with food safety regulations (e.g., FDA, HACCP) by conducting regular audits, inspections, and verification of critical control points within the production process. Collaborate with production teams to implement corrective actions as needed. Identify and document defects, inconsistencies, and non-conformities in products, materials, or processes.
Collect, record, and maintain accurate and comprehensive data related to quality control tests, inspections, and analysis. Prepare detailed reports on testing outcomes and trends. Collaborate with cross-functional teams to develop and implement process improvements aimed at enhancing product quality, optimizing efficiency, and reducing waste. Perform root cause analysis to determine underlying factors contributing to quality issues. Recommend and implement corrective and preventive actions to prevent recurrence. Mixer Operator
Edge Adhesive - Grove City, OH
January 2021 to May 2022
• Producing, assembling,manufacturingmultiple ranges ofrubberweighing between5-75 lbs.
• Package organized products that have beenproduced through assembly lines.
• Document what’s being produced and whom In which is producing. Sr. Operations Specialist
JP Morgan Chase - Lewis Center, OH
June 2016 to December 2020
• Make appropriate decisions on behalf of the customer quickly and effectively.
• Resolve conflicts and manage customer expectation effectively.
• Investigate and detect fraud activity, as well as, while protecting customer accounts and company assets.
• Work with in accordance with departmental policies and procedures and federal regulations. Legal Claims Manager
Garden City Group, LLC - Dublin, OH
February 2014 to April 2016
• Maintains quality customer services while assisting with all escalated mail processed claims and handle accordingly.
• Adhere to contact center key performance metrics.
• Audit and follow all guidelines, FAQs, use other approved resources and necessary protocol to contact center key performance metrics.
• Provides legal support by assembling documentation for settlement action claims.
• Prepares reports by Auditing, collecting, analyzing, and summarizing information correctly.
• Making Sure all Representitives are Ensuring legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.
• Skip tracing customers, negotiating with customers verification of employment and wage garnishment process
Customer Support Manager
Accor North America Inc - Columbus, OH
November 2011 to February 2014
• Supervise employers who take transient and group reservations accurately and properly scheduled at their convenience.
• Proficient with the different distribution channels and apply the appropriate procedures such as prepayment, billing instructions.
• Offered a personalized service to each customer and when procedures are to be escalated and seek for as much information as possible.
• Manage and follow up on existing reservations (identify duplicates, check for early departures and cancellations, cross-check our arrival lists with the different 3rd party websites, and charge the prepaid reservations coming in.) Conduct proper and consistent filing and insurance reconciliation. Education
Certificate of ARTS in Computer Design & Graphics
Columbus State Community College - Columbus, OH
2010 to Present
High school diploma or GED
Skills
• Customer Service (10+ years)
• Sales (6 years)
• Claims Processing (2 years)
• Mac (8 years)
• Windows 8 (8 years)
• Data Entry (6 years)
• Multi-Tasking (10+ years)
• Organization (10+ years)
• Medical Terminology (1 year)
• Warehousing (5 years)
• Graphic Design (6 years)
• Photoshop (6 years)
• Illustrator (5 years)
• Indesign (4 years)
• Inventory (3 years)
• Call Center (5 years)
• Insurance (3 years)
• Supervisor (4 years)
• Preparation (2 years)
• Communication (6 years)
• Collections (2 years)
• Collections (1 year)
• Marketing
• Powerpoint
• Receptionist
• Microsoft Office
• MS Office
• training
• Management Experience (3 years)
• Administrative Support (2 years)
• Schedule Management (3 years)
• Planner (2 years)
• Retail Sales (4 years)
• Administrative Assistant (2 years)
• Insurance (2 years)
• Office Manager Experience (2 years)
• Office Experience (10+ years)
• Office Management (2 years)
• Driving (10+ years)
• Auditing (2 years)
• Accounts Receivable (4 years)
• Accounts Payable (1 year)
• Payroll (1 year)
• Accounting (1 year)
• Excel (4 years)
• Accounting (2 years)
• Lawn Care
• Mowing
• Landscape Maintenance
• Photography
• Transportation planning (3 years)
• Delivery driver experience (4 years)
• Route driving (3 years)
• Conflict Management
• Negotiation
• Supervising experience
Certifications and Licenses
Driver's license
Certified Quality Auditor
HACCP Certification
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